Metronome is the leading usage-based billing platform built for modern software companies. We help teams launch products faster, iterate on pricing quickly, and deliver a first-class billing experience—all with speed, control, and confidence.
Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, Databricks, and NVIDIA.
You'll be joining an experienced team that includes founders who have successfully built and sold startups before. Our founders and employees also have direct experience building and scaling teams through massive growth at companies like Dropbox, Clever, and New Relic. On the back of this experience and our success-to-date, we’ve raised over $78m from leading investors including NEA, Andreessen Horowitz, General Catalyst, and Elad Gil. We’re also proud to have founders and executives of companies like Segment, Plaid, Looker, Gitlab, Confluent, HashiCorp, and Snowflake, as investors who have experienced the pain we're solving firsthand.
About the Role
As Product Operations Leader, you will be a key member of the Product organization, reporting directly to the Chief Product Officer. You'll be responsible for creating and implementing the operational framework that enables our product teams to work efficiently and effectively at scale. This role combines strategic thinking with hands-on operational excellence to support our product organization's growth.
Responsibilities
- Design and implement scalable processes, tools, and workflows to enhance product development efficiency and cross-functional collaboration
- Partner with Product, Engineering, and Design leaders to establish and optimize product development methodologies and best practices
- Create and maintain product team metrics and dashboards to drive data-informed decision making
- Develop and oversee product portfolio management processes, including roadmap planning
- Previous experience as a Product Manager at an early-stage or scaling company
- Experience with modern product development tools (e.g., Jira, Productboard, Amplitude)
- Experience in building and leading teams
- Background in process improvement methodologies (e.g., Agile, Lean)
- Track record of improving collaboration between GTM and R&D teams
- and resource allocation frameworks
- Lead initiatives to improve product feedback loops, including streamlining communication between GTM and R&D teams
- Build and optimize frameworks for translating customer and market feedback from GTM teams into actionable product requirements
- Establish processes for regular knowledge sharing and alignment between GTM and R&D organizations
- Build and manage internal product documentation and knowledge management systems
- Facilitate effective communication and alignment across product teams and with key stakeholders
- Drive operational excellence in product planning, execution, and launch processes
- Identify opportunities for process improvement and lead change management initiatives
Qualifications
- 7+ years of experience in Product Operations, Product Management, or related roles
- Proven track record of building and scaling operational processes in fast-growing technology companies
- Strong understanding of product development methodologies and best practices
- Excellence in cross-functional collaboration and stakeholder management
- Experience implementing and optimizing product development tools and systems
- Strong analytical skills with experience in data-driven decision making
- Outstanding written and verbal communication skills
- Bachelor's degree in Business, Computer Science, or related field
Nice to Have
- Previous experience as a Product Manager at an early-stage or scaling company
- Experience with modern product development tools (e.g., Jira, Productboard, Amplitude)
- Experience in building and leading teams
- Background in process improvement methodologies (e.g., Agile, Lean)
- Track record of improving collaboration between GTM and R&D teams
- Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership
- Paid parental leave
- FSA (Flexible spending account)
- Retirement planning - Traditional and ROTH 401(k)
- Flexible time off
- Employee assistance program (mental health benefits)
- Culture where personal growth is highly valued
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
