The Product Operations Specialist bridges Product teams with frontline users, ensuring the effectiveness of tools by gathering feedback and providing training.
About UniUni
UniUni is a fast-growing logistics technology company transforming last-mile delivery for the e-commerce industry. Our platforms empower drivers, warehouse teams, and clients to operate with speed, visibility, and reliability across a North American network. As we continue to expand, we are seeking a Product Operations Specialist to help bring our internal tools and delivery apps closer to the people who use them every day.
About the role
- As a Product Operations Specialist, you’ll serve as the critical link between our Product teams and the frontline users of our platforms and applications — including UniUni’s operations staff and delivery drivers. You will support two core product lines: Unimap, our centralized operations management system, and the UniUni Driver App, used daily by drivers to complete delivery routes.
- Your job will be to help ensure new features and tools are understood, adopted, and continuously improved through real feedback from the field.
What you'll do
Training and Enablement
- Prepare training materials, user guides, and SOPs ahead of product or feature launches.
- Organize and deliver product training sessions for warehouse teams, station managers and drivers - onsite and remotely.
- Act as a go-to resource during the first days after new feature releases.
User Feedback and Insights
- Collect structured feedback from frontline staff and drivers regarding new features, workflows, and usability issues.
- Observe how tools are used in real operational settings and identify improvement opportunities
- Work closely with Product Managers and Designers to inform future iterations based on user input.
Cross-Functional Support
- Collaborate with Operations, QA, and Product team to ensure alignment between real-world workflows and system design.
- Participate in feature brainstorming sessions, sharing frontline insights to help guide product decisions.
Qualifications
What We’re Looking For
- 1–3 years of experience in operations, logistics, training, or product support roles—ideally in a fast-paced tech or logistics company.
- Comfortable traveling and spending time onsite in warehouse and delivery environments.
- Excellent communication and presentation skills; able to explain technical concepts to non-technical users.
- Self-starter with a strong sense of ownership and a proactive, collaborative mindset.
- Quick learner with high curiosity and eagerness to understand how product and operations work together.
Nice to Have
- Familiarity with delivery operations, warehouse systems, or mobile apps for logistics.
- Experience working with product or UX teams.
- Multilingual (English + Chinese or Spanish) is a strong asset.
Top Skills
Mobile Applications
Warehouse Management Systems
UniUni Richmond, British Columbia, CAN Office
10851 Shellbridge Way, 100, Richmond, British Columbia, Canada, V6X 2W8
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