Product Operations Specialist

About UniUni

UniUni is a fast-growing logistics technology company transforming last-mile delivery for the e-commerce industry. Our platforms empower drivers, warehouse teams, and clients to operate with speed, visibility, and reliability across a North American network. As we continue to expand, we are seeking a Product Operations Specialist to help bring our internal tools and delivery apps closer to the people who use them every day. 

About the role

• As a Product Operations Specialist, you’ll serve as the critical link between our Product teams and the frontline users of our platforms and applications — including UniUni’s operations staff and delivery drivers. You will support two core product lines: Unimap, our centralized operations management system, and the UniUni Driver App, used daily by drivers to complete delivery routes. 
• Your job will be to help ensure new features and tools are understood, adopted, and continuously improved through real feedback from the field. 

What you'll do

Training and Enablement 

• Prepare training materials, user guides, and SOPs ahead of product or feature launches. 

• Organize and deliver product training sessions for warehouse teams, station managers and drivers - onsite and remotely. 

• Act as a go-to resource during the first days after new feature releases. 

User Feedback and Insights 

• Collect structured feedback from frontline staff and drivers regarding new features, workflows, and usability issues. 

• Observe how tools are used in real operational settings and identify improvement opportunities 

• Work closely with Product Managers and Designers to inform future iterations based on user input. 

Cross-Functional Support 

• Collaborate with Operations, QA, and Product team to ensure alignment between real-world workflows and system design.  

• Participate in feature brainstorming sessions, sharing frontline insights to help guide product decisions. 

Qualifications

What We’re Looking For 

• 1–3 years of experience in operations, logistics, training, or product support roles—ideally in a fast-paced tech or logistics company. 

• Comfortable traveling and spending time onsite in warehouse and delivery environments. 

• Excellent communication and presentation skills; able to explain technical concepts to non-technical users. 

• Self-starter with a strong sense of ownership and a proactive, collaborative mindset. 

• Quick learner with high curiosity and eagerness to understand how product and operations work together. 

Nice to Have 

• Familiarity with delivery operations, warehouse systems, or mobile apps for logistics. 

• Experience working with product or UX teams. 

• Multilingual (English + Chinese or Spanish) is a strong asset.