Product Manager

We're Hiring!

We're looking for brilliant thinkers to join our #Rocketeers. If you've ever wondered what it's like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading.

What is ScalePad?

ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in Vancouver, Toronto, Montreal and Phoenix, AZ. However, we are proud to say our employee reach is now global so we can best serve our partners all over the world.

Our success is no accident: ScalePad provides MSPs of every size with the knowledge, technology, and community they need to deliver increased client value while navigating the continuously changing terrain of the IT landscape. With a suite of integrated products that automate and standardize MSP’s operations, analyze and uncover new opportunities, and expand value to clients, ScalePad is equipping the MSP adventure.

ScalePad has received awards such as MSP Today’s Product of the Year, G2’s 2024 Fastest Growing Product, and 2024 Best IT Management Product. In 2023, it was named a Best Workplace in Canada by Great Place to Work™. ScalePad is a privately held company serving over 12,000 MSPs across the globe.

You can contribute to our innovation and appreciate how your work is helping take this company to a higher level of operational maturity. More on that here.

Your mission should you choose to accept it.
The Product Manager (PM) at ScalePad is responsible for owning a defined feature set or product area within a portfolio. Reporting to the Group Product Manager (GPM), the PM works with their GPM to translate business and portfolio objectives into actionable product plans. The PM ensures discovery practices validate market needs, and drives execution in close collaboration with UX Design, Engineering, and GTM teams. This role emphasizes partner-centric thinking, accountability for outcomes, and leadership in advancing ScalePad’s product performance.

Responsibilities.

Strategic Ownership

• Owns a feature set or product area, including backlog and release planning.
• Supports product performance by tracking usage and adoption metrics.
• Collaborates closely with stakeholders and GPM to align priorities.
• Translates business and portfolio objectives into actionable requirements.
• Monitors product usage trends and shares insights with senior leadership.
  

Product Discovery & Planning

• Leads discovery, including partner interviews, ensuring problem and solution validation.
• Contributes to maintaining a product roadmap with near-term detail and alignment to long-term vision.
• Balances partner needs with technical feasibility when scoping features.
• Incorporates stakeholder vision while ensuring business impact and market needs.
• Clearly defines the impact of releases through financial and product usage KPIs.
• Documents product requirements, user stories, and acceptance criteria.
• Leverages modern tools, including AI, to support documentation, prototyping, and idea validation.
• Collaborates closely with UX Design to create intuitive and partner-centric experiences.
• Collaborates with Engineering to scope and deliver features effectively.
• Ensures decisions are data-driven, informed by usage, market analysis, and feedback.
  

Cross-Functional Collaboration

• Collaborates with Sales, Success, Marketing, Support to deliver cohesive outcomes.
• Partners with Product Marketing on positioning, messaging, and enablement.
• Provides visibility into product progress and release plans through stakeholder updates.
• Identifies and communicates dependencies that may impact delivery.
  

Partner & Market Insight

• Engages with partners and prospects to understand needs and opportunities.
• Develops understanding of target personas, partner workflows, and pain points.
• Tracks competitor offerings and market trends to inform product decisions.
• Shares findings with the broader team to support alignment and strategy.

Qualifications.

• SaaS product management experience preferred (IT/MSP sector is an asset).
• Experience contributing to product roadmaps and delivering features.
• Strong research and analytical skills.
• Ability to write clear product documentation and user stories.
• Recommended: Pragmatic Institute certifications.

What You’ll Love Working As A Rocketeer:

• Everyone’s an Owner: Through our Employee Stock Option Plan (ESOP), each team member has a stake in our success. As we scale, your contributions directly shape our future – and you share in the rewards.
• Growth, Longevity and Stability: Benefit from insights and training from our leadership and founder, whose extensive experience in funding and scaling successful software companies creates a stable environment for your long-term career growth. Their proven track record fosters a culture of lasting success.
• Annual Training & Development: Every employee receives an annual budget for professional development, empowering you to advance your skills and career on your terms.
• Hybrid Flexibility: Enjoy a world-class office at our headquarters in downtown Vancouver, Toronto, and Montreal
• Cutting-Edge Gear: Whether in the office or at home, you’ll be set up for success with top-of-the-line hardware.
• Wellness at Work: Our Vancouver office features a fitness facility, outdoor ping-pong tables
• Comprehensive Benefits: We’ve got you covered with an extensive benefits package with 100% medical and dental coverage fully employer-paid, RRSP matching after one year of employment, and even a monthly stipend to help offset the costs of the hybrid experience.
• Flexible Time Off: With our unlimited flex-time policy in addition to all accrued vacation allows you to take the time you need to recharge and thrive.

Dream jobs don’t knock on your door every day.  

ScalePad is not your typical software company. When we hire you, we aren’t just offering you a job, but rather we are committing to investing in both you and your long-term career. You'll help shape how this modern SaaS company operates and make a genuine impact on the future of our people, product, and partners.

We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role. We thank you for your interest. However, only successful applicants will be contacted.

At ScalePad, we believe in the power of Diversity, Equity, Inclusion, and Belonging (DEIB) to drive innovation, collaboration, and success. We are committed to fostering a workplace where every individual's unique experiences and perspectives are valued, and where employees from all backgrounds can thrive. Our dedication to DEIB is woven into the fabric of our culture, guiding our actions and decisions as we build a stronger and more inclusive future together.

Join us and be part of a team that celebrates differences, embraces fairness, and ensures that everyone has an equal opportunity to contribute and grow. Together, we're creating an environment where diverse voices are not only heard but also amplified, where everyone feels valued, and where we can all achieve our full potential.

Please no recruiters or phone calls.