We are seeking a creative, analytical, and detail-oriented Product Manager to join our conversation intelligence product team. As the Product Manager, you will work alongside a team including a principal product manager, developers and designers to build and enhance our Omnichannel analytics, Desktop Analytics, Transcription, Sentiment Analysis, Summarization, and Call & Screen Redaction capabilities, with an emphasis on Omnichannel Analytics. You will be required to advocate for the customer, leverage data-driven insights, and drive AI-enabled innovation within our product suite.
What you’ll be doing:
- Collaborate cross-functionally with product managers, developers, QA, and UX designers to build and enhance conversation intelligence features.
- Own the vision, strategy, and execution for Omnichannel analytics, Desktop Analytics, Transcription, Sentiment Analysis, Summarization, Call & Screen Recording Redaction.
- Lead the product lifecycle from ideation to launch, including gathering and prioritizing product and customer requirements.
- Develop and maintain a detailed product roadmap, ensuring alignment with the company's strategic objectives.
- Conduct market research and competitive analysis to identify trends, opportunities, and threats in the analytics space.
- Drive the development and refinement of key product features, ensuring they meet high standards of quality and usability.
- Demonstrating deep empathy for our customers and understanding their diverse personas and roles.
- Partnering with data scientists to improve accuracy, reliability, and performance of conversation intelligence solutions.
- Defining and tracking KPIs to measure product performance and ensure continuous improvement.
- Staying ahead of compliance and regulatory requirements for data security.
- Driving alignment with go-to-market teams to enhance adoption and customer success.
- Bachelor's degree in computer science, Engineering, Data Science, or a related field; MBA or advanced degree is a plus.
- 5+ years of experience in product management, with a focus on data analytics, software, or technology products.
- 2+ years of experience with Python, Excel, SQL.
- Strong technical background, with the ability to understand and communicate complex technical concepts to both technical and non-technical stakeholders.
- Proficiency in agile development methodologies and experience managing product lifecycles in fast-paced environments.
- Demonstrated ability to analyze data, derive insights, and make data-driven decisions to inform product strategy and development.
- Excellent communication, collaboration, and leadership skills, with experience working cross-functionally across teams such as engineering, UX, sales, and marketing.
Our Power is Our People, driven by Our Core Values:
Relentless Innovation: Kick status in the quo.
Customer Obsessed: Put the customer first. Always.
Results Matter: Take action that impacts. Every day.
Ignited by Our Diversity: Invite inspiration from everyone.
What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work!
About Calabrio:
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight.
Awards & Accolades:
Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplaces, Great Place to Work UK, named one of BC’s Top Employers, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.
Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.
We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing . An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.
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