Product Manager - OM, Marketplace

About Invisible

Invisible is the operations innovation company transforming how companies are built and run.

We are a tech-enabled service providing solutions to the world’s most complex business problems. Driven by our proprietary process orchestration platform, we seamlessly integrate advanced AI and automation with a global network of thousands of experts. This powerful combination delivers new capabilities and eliminates barriers to execution for our clients, unlocking unprecedented efficiency, scale, and growth opportunities.

Invisible has experienced exponential growth, quadrupling in size year over year for the past three years. At the beginning of 2024, we surpassed an Annual Recurring Revenue (ARR) of $100 million and continue to grow at speed. Operating as a profitable business, we maintain near complete ownership, with a firm foundation built on creating long-term shareholder value. We are excited to offer substantial equity compensation as part of our commitment to our team, presenting life-changing opportunities for our partners.

About The Role

Invisible’s Marketplace has thousands of active experts that provide human-in-the-loop services that help our clients create better, faster, cheaper outcomes for their businesses. Invisible’s Operations Team is responsible for sourcing, onboarding, matching and ultimately helping our experts do their best work. We’re in hypergrowth, and we need a Product Manager to help us scale our Marketplace to new heights. 

You will lead a team of engineers and designers defining the future of our Operations Manager  Experience within our Marketplace. In this role, you will help us lay out the end to end OM journey, identify the sharpest pain-points along it, and develop solutions with a scrappy approach that can alleviate the most urgent challenges. Some examples include: put relevant data dashboards at the fingertips of our Operations Managers, empowering them to make prescient data-driven decisions; help them evaluate our expert’s skills and experience levels and allow them to make informed decisions on hiring and retention; help them against deliverables and communicate progress to clients.

You will report to the Group Product Manager for Marketplace.

What You’ll Do

• Develop deep empathy and an understanding of our Operations Managers’ journey and pain points; work extremely closely with our internal stakeholders to build that view
• Prioritize using quantitative and qualitative data, and align with stakeholders on the most important problems to solve and how to solve them
• Lead engineers and designers to spec out and execute on impactful solutions
• Measure outcomes using key metrics and gather user feedback post-launch
• Lead quarterly planning and team ceremonies (sprint planning, standup, etc.) for your area
• Communicate your vision, roadmap, and impact to leadership and the business

What We Need

• 2-4 years of experience in tech product management building internal tools in a marketplace setting and/or hyper growth environment
• Experience in build vs buy decisions
• Ability to thrive in cross-functional collaboration
• Ability to balance long term vision with short term priorities and client needs
• Ability to communicate at a high-level with leadership while also able to zoom into details with the team and internal subject matter experts 
• Empathy for our users: their goals, pain points, and understanding how we can improve the product for them
• Ability to be scrappy
• Serious ownership mentality

What’s In It For You

We believe in recognizing exceptional work with exceptional benefits. That’s why we empower our Partners to work remotely around the world on a schedule that suits their lifestyle. Our Partner Pay Model is fully transparent and designed for co-ownership, recognizing that professionals have unique needs. We balance profitability and growth by reinvesting annual profits to fuel expansion and fairly compensate our partners. With over 65% ownership already in the hands of our partners, we are committed to achieving 100% partner ownership. Moreover, our leadership team is legally obligated to buy back partner shares according to a formal liquidity plan. This ensures a clear path for those who choose to sell their stake in the company.

Compensation: 

• Base: $150,000
• Base + Bonus Target: $185,000
• This role is eligible to participate in Invisible’s equity plan.

The amount listed above is the expected annual base salary for this role, subject to change.

Country Hiring Guidelines:
Invisible hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. 

Privacy Policy:
All candidates and residents of California may visit our Recruitment Privacy Policy and Notice at Collection here. 

Accessibility Statement:
We are committed to providing reasonable accommodations for individuals with disabilities. If you need assistance or accommodation due to a disability, please contact our Talent Acquisition team during the recruitment process at [email protected]. 

Equal Opportunity Statement:
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, or any other basis protected by law.

You may view Invisible Pay Transparency Policy, and Equal Employment Opportunity is the Law notice, by clicking on the corresponding links.

Due to a high volume of candidates, Invisible may use automated decision-maker technologies to filter candidates based on response to our application questions and other provided information. Our use of automated decision-making enables us to be efficient by providing a manageable list of possible candidates that meet our mandatory hiring criteria. If you object to our use of automated decision-making please contact us.