The Product Analyst will investigate incidents, analyze root causes, collaborate with business partners, and create knowledge articles to improve processes.
Closing Date (MM/DD/YYYY):
07/06/2025Worker Type:
PermanentLanguage(s) Required:
EnglishTerm Duration (in months):
Salary Range (plus eligible to receive a performance based incentive, applicable to position) :
$81,005 - $109,595Incident analysis and response expertise needed.Collaborate with business partners to understand the incidents they report, analyse the root causes, and ensure the issues are directed to the appropriate team for resolution, if necessary.
What you'll do:
- Investigate, analyze and respond to incidents
- Understand business needs, constraints and problems to identify solutions
- Facilitate problem and solution negotiation between multiple business and IT stakeholders
- Create and maintain knowledge articles
What we're looking for:
- Relationship-builder and collaborator able to understand the needs of FCC’s employees and the different viewpoints of stakeholders
- Team player who embraces change and strives to improve and innovate processes
- Detail-oriented problem-solver with a passion for building great products
What you'll need:
- A bachelor’s degree in finance, marketing or commerce and at least three years of experience (or an equivalent combination of education and experience)
Lending business knowledge and bilingualism are beneficial
Top Skills
Incident Analysis Tools
Performance-Based Incentive Systems
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