You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Role Summary:
We are seeking an exceptional Principal Software Engineer to serve as a technical lead for our Contact Centre Innovation and Engineering Practices team. This role will be instrumental in driving innovation, implementing cloud capabilities, and spearheading technical solutions across our contact centres in Canada, Asia, and the US.
What will you do:
- Lead the design, architecture, and development of complex cloud-based applications and systems
- Provide technical leadership and coaching to development teams
- Conduct code reviews and ensure best practices are applied in software development
- Design complex solutions integrated with AI/ML technologies
- Run workshops with developers and participate in hands-on development work
- Research and pilot the latest technologies and practices, and evaluate benefits for our organization
- Translate business and technical requirements into comprehensive system designs
- Champion a culture of continuous learning and innovation within the team
What you need to succeed:
- Bachelor’s degree in computer science or related field
- 12+ years of experience in software engineering, with a focus on design and development of large-scale, multi-tier distributed software systems
- Proven experience leading technical teams and coaching developers
- Strong hands-on coding skills with a wide range of technologies (e.g., Java, Python, APIs)
- Experience in architecting and designing complex, scalable applications and systems
- Excellent problem-solving and analytical skills, with the ability to assess alternatives, risks, and benefits
- Strong communication skills, able to articulate complex technical concepts to both technical and non-technical stakeholders.
- Commitment to continuous learning and staying up to date with technology trends
Highly Valued Skills:
- Experience with cloud technologies, particularly AWS (Lambda, Step Functions)
- Understanding of AI/ML concepts, including LLMs and their integration into applications
- Familiarity with chatbot development concepts, RAG techniques and vector databases
- Experience with full-stack development, from front-end to back-end and cloud services
This role is ideal for a hands-on technical leader who is passionate about software engineering, enjoys mentoring developers, and can drive innovation in a fast-paced environment. While experience with specific technologies is valuable, we prioritize a candidate with a broad range of technical skills and the ability to quickly adapt to new technologies.
What’s in it for you:
- We’re honoured to be recognized as a 2024 Best Workplaces in Ontario by Great Place to Work® Canada.
- We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.
- We’re proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to Work® Canada.
- Wellness programs that support the three pillars of your health – mental, physical, and financial
- The opportunity to move along a variety of career paths with amazing networking potential.
- As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office
As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life in advance of the start date
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range:
84,000/84 000 - 138,000/138 000
Job Category:
IT - Technology Services
Posting End Date:
13/03/2025
