Principal QA Analyst

At Kabam, we’re constantly raising the bar of excellence in free-to-play gaming. We hire for passion and diversity so that we can triumph in our collective skill. Our teams are made up of a fusion of personalities and interests bound together by a collaborative nature, fun-loving culture, and a drive to do what it takes to make great games. And this is where you come in…

We are looking for a high-performing individual contributor to join our team as a Principal QA Analyst, working as the primary owner of the test plan and task verification process for their assigned team test plan and task verification process. This person will play a key role in testing the Live Operations of MCOC and help define test plan standards and assist in implementing tools and processes to optimize the team’s effectiveness. They work collaboratively with development partners and other QA teams to contribute to the overall quality of Kabam's games.

In this role, you can expect to be responsible for:

• Test Plans and Task Verification:
• Develop and maintain comprehensive test plans for assigned features or teams, ensuring alignment with overall project goals.
• Define clear verification processes for tasks and ensure their execution, while providing guidance and support to junior QA team members.




• Tool and Process Improvement:
• Lead the identification and implementation of process improvements and tool enhancements in collaboration with the QA department, aiming to optimize the efficiency and effectiveness of testing practices.
• Assist in the implementation of new tools and process enhancements.




• Communication and Relationship Management:
•  Establish and maintain effective communication channels with development partners.
•  Foster positive relationships with dependent QA teams for effective collaboration.




• End-to-End Testing:
• Create detailed end-to-end test plans covering all relevant processes.
• Design program documents to support the testing process.




• Test Plan Execution and Analysis:
• Oversee and monitor the execution of test plans.
• Analyze test results and recommend changes to test coverage, including automation test plans.




• Issue Resolution and Solutions:
• Take ownership of features and proactively identify blocking issues.
• Leverage expertise and experience to provide guidance and support to the team in resolving challenging technical issues.




• Coaching and Mentoring Team members:
• Direct and mentor junior QA Analysts on best practices.
• Share knowledge and experience with junior team members.

Your background includes:

• 7+ years of related game testing experience in a similar capacity, preferably for mobile games
• Technical Abilities: Advanced understanding of Game Design
• Familiarity with both Android and Apple devices. Experience with other devices is nice to have, but not required.
• Strong aptitude to learn quickly and effectively

Our success is due to the hard work of our people. We share our success with our people through flexible benefits and reward programs, sweet swag, snacks, and more. Here’s a look at some of the support we provide our people:

• Extended Health Coverage: effective day one, no waiting period! Our benefits cover health, dental, life, disability, and extended paramedical services such as vision care, mental health practitioners, massage, physiotherapy, acupuncture, and much more.
• DEIB Benefits: DEIB is important to us and to our people - that’s why our benefits include gender-affirming care, fertility care, and other hormonal treatments and drugs.
• Flexible Spending Accounts: our benefits are built on a flex credit model, so you’re able to choose the coverage levels that are right for you, and allocate the rest to a group RRSP/TFSA, Health Spending account, and/or Personal Spending Account.
• RRSP Matching: everyone retires eventually, and we help our people save for their futures with a contribution matching program once you reach 90 days with us.
• PTO and Parental Leave: we offer paid parental leave, flexible paid time off, paid time off for volunteering, sick leave, and holiday closures.
• Employee and Family Assistance Program: this program provides crisis management support, immediate mental health care, and generalized support for emotional, mental, and financial well-being.
• Telus Virtual Health: we provide increased access to remote healthcare providers for prescription refills or referrals from the comfort of your home.
• Learning and growth: We encourage people to grow both personally and professionally, and support this through regular lunch & learns and an education stipend.
• Pay transparency: We share with employees the pay range their role falls within and clear career maps to determine how they can grow within their role or level-up to a promotion. 
• Cool spaces: Our offices are in San Francisco, Los Angeles, Vancouver, Montreal, Prince Edward Island, and Seoul. Whether it’s summers on the rooftop patio in Downtown Vancouver, watching the fireworks in Montreal’s South Shore, or trying local eats in Downtown Charlottetown - we want our people to feel like their time spent in office is worthwhile!
• Giving back: Our ‘Agents of Change’ initiative is how we support the communities close to our heart, and we have several events and fundraisers every year that Agents of Change organize.
• Hybrid Work: We aim to provide flexible arrangements that suit all work styles. All teams at Kabam are hybrid work environments, with a minimum of 2 days in-office to foster team collaboration and bonding. Full-remote options are also available for certain positions within Kabam.

Excited by this opportunity? Kabam is dedicated to growing our diverse and inclusive workforce, so if your past experience doesn’t perfectly match the listed requirements we encourage you to apply anyways - you could be a great fit for this or other positions.

We invite you to apply now and start the conversation with us. Together, we can create and support some of the best games ever made and entertain the world!

About Kabam

Kabam is a world leader in developing entertaining, immersive, and highly social multiplayer games, bringing high-quality graphics, next-generation technology, and revolutionary gameplay to players around the world.

Kabam’s games, Marvel Contest of Champions, Shop Titans, and more have generated hundreds of millions of downloads and have received multiple awards including Apple’s Editor’s Choice and Google Play’s Best Game of the Year.

Founded in 2006, Kabam has studios and offices in Vancouver, Montreal and Charlottetown in Canada, Los Angeles and San Francisco in the United States, and in Seoul, South Korea. Kabam is a wholly-owned subsidiary of Netmarble Games.

Kabam is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace, and inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business need, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction or any other protected class in accordance with federal, state or provincial and local laws and ordinances. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.