Principal Design Researcher

Summary:

We are currently seeking a Principal Design Researcher to join our growing Product Research Team. This role can be performed from one of our Canadian offices,  remotely from the US or Canada, or a combination of both. Some exceptions may apply.

We’re looking for a talented Principal Design Researcher who has a track record of running large-scale, multi-workstream, complex research programs that drive decision-making, prioritization, and strategy with measurable results. We are looking for someone who is well versed — and demonstrates creativity — in a range of research methodologies, such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, and usability testing. They should also be able to coalesce multiple workstreams, personas, and cross-product journeys into a unified point of view across a portfolio of products. If this is you, we want to hear from you.

What your team does:

At Clio, customer insights are at the core of how we build world-class products, and the Product Research team is what makes this possible. As a Principal Design Researcher at Clio, you’ll help product designers, product managers, and engineers build a deep understanding of our customers and their needs. 

We are building out our Product Research Team, and are looking for high-performing, creative, and collaborative people that bring care and curiosity to everything they do. If the idea of contributing research and building out processes on a newly forming team, in an egoless environment where all ideas are valued is exciting to you, then this is the team for you!

What you’ll work on:

• Build foundational, canonical insights — such as personas, jobs to be done, customer journey maps, and customer-centric metrics — from a platform/framework point of view

• Coalesce the above into cross-product ideal user journeys and overarching portfolio strategy, identifying strategic areas of focus and top-line value drivers

• Make connections, tight alignment, and cohesive narrative across disparate data — qualitative and quantitative — across the business, including data science, strategy and operations, customer success, marketing, voice of the  customer, and more.

• Build large-scale research programs that address a multitude of strategic areas of inquiry, owning priorities and scope in alignment with the business 

• Communicate and activate insights in a way that Influences stakeholders across the organization to drive new customer-centric product ideas and product improvements

What you bring:

• Bachelor’s degree or equivalent practical experience

• An ability to derive and articulate platform, framework, and design system-level insights, and how they intersect with product insights

• Experience researching and formulating cross-product user journeys and portfolio strategy

• Evidence of impactful research programs (e.g., multiple research projects aimed in a strategic direction) with measurable results from having driven portfolio decisions and strategy

• An ability to derive and articulate platform, framework, and design system-level insights, and how they intersect with product insights

• Experience conducting research in the generative AI space, and knowledge of how generative AI is fundamentally shifting user experiences

• Experience running B2B and B2B2C research, using a range of methods such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, and usability testing

• Experience managing, influencing, and leading cross-functional stakeholders

• An ability to incorporate and triangulate qualitative and quantitative data from a range of sources

• Skills understanding business dynamics and needs

• Experience working on zero-to-one products in the B2B space

• Excellent written and verbal communication skills

• Low ego and open-mindedness

Bonus points if you have: 

• A master’s degree or PhD

• A background in quantitative research methods and inferential statistics

• Experience not just influencing, but originating strategy

• Experience in a range of B2B, from SMB to Mid-Market and beyond

• Knowledge and experience in CRM

• Experience applying foresight methodologies, e.g., signal/horizon scanning, scenario planning, etc.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
 

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days. 

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution 

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years​

The full salary range* for this role is $176,000 to $220,000 to $264,000 CAD.Please note there are a separate set of salary bands for other regions based on local currency.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility 

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers