Toppan Merrill is a global technology leader committed to simplifying the complexity of regulatory disclosure and communications. We offer the most intuitive end-to-end SaaS platform for complex compliant content creation and enhancement of multi-stakeholder collaboration. Our industry leading technology is backed by what we are best known for: unmatched market expertise and unparalleled customer service. Toppan Merrill is a leading partner for the financial, legal, health and capital markets.
We believe in high-trust collaboration and value each person's unique skills, perspectives and experiences. Our success is driven by our world-class global teams and culture. Learn more at https://www.toppanmerrill.com/careers/. About Toppan Merrill
About the Role
The Team Lead, Platform Operations role is a unique opportunity to both stabilize existing accountabilities (infrastructure, app support, file transfer workflows) and drive modernization (automation, infrastructure-as-code, CI/CD, observability). This position will focus on providing clarity, structure, and coaching for their teams while ensuring delivery of business-critical operations. This team underpins critical client-facing processes, from managed file transfer to compliance and print workflows, handling thousands of files daily and supporting key enterprise applications.
The successful candidate will be hands-on, technically credible, and highly collaborative — balancing current legacy support (roughly 70%) with a forward-looking roadmap to increase automation and modern practices over time.
Responsibilities
- Lead, mentor, and grow the platform operations team, fostering accountability, clear communication, and continuous learning.
- Provide infrastructure support for enterprise applications (IIS, Tomcat, MFT, internal services, etc.) across both Linux and Windows environments.
- Oversee and modernize high-volume client data transfer workflows (20,000+ files/day), ensuring accuracy, timeliness, and resilience in business-critical order processing pipelines.
- Diagnose and resolve production incidents across infrastructure, applications, and data workflows — balancing quick recovery with root-cause analysis and long-term fixes.
- Balance planned work with unplanned operational interrupts, introducing structure and visibility so that short-term incidents don’t derail long-term improvements.
- Implement structured ways of working, including agile planning, capacity tracking, and Jira/project board usage, to increase visibility and predictability.
- Drive adoption of automation and Infrastructure-as-Code practices to reduce reliance on manual processes.
- Partner with SRE/DevOps peers on CI/CD, observability, and security initiatives to align with organizational standards and practices.
- Contribute to roadmap planning, helping shift the team’s mix from legacy support toward modernization.
Requirements
- Proven leadership experience in IT Operations, Platform Engineering, or SRE, with strong coaching and mentoring skills.
- Technical credibility: hands-on background in infrastructure and application support (Windows/Linux, web/app servers, managed file transfer, scripting/automation).
- Familiarity with cloud platforms (Azure, AWS, or GCP) and hybrid environments.
- Experience balancing operational accountabilities with modernization initiatives.
- Strong problem-solving skills with the ability to handle both day-to-day incidents and long-term improvements.
- Excellent communication skills — able to provide clarity, check in regularly, and collaborate across technical and business teams.
Nice-to-haves
- Experience introducing agile practices and work-tracking discipline in ops-heavy environments.
- Familiarity with Infrastructure-as-Code and automation tooling (Terraform, Puppet, Octopus Deploy, etc.).
- Exposure to observability platforms (Splunk, Datadog, or similar) and CI/CD pipelines.
- Experience supporting high-volume, business-critical workflows in regulated industries.
- Comfortable balancing “hands-on troubleshooting” with “strategic modernization.”
We understand that your skills deserve recognition. That's why we offer a competitive base pay scale ranging from $125,000 - $155,000 CAD annually, based on experience and expertise. Toppan Merrill also offers an annual performance-based bonus program. We believe in compensating our dedicated team members fairly for their hard work and commitment. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.
Toppan Merrill strives to provide our employees and loved ones with competitive benefits including:
- Enhanced Medical, Dental, Vision and Life insurance for employees and dependents
- Employer Contribution to 401K
- Paid time off including vacation, sick, community involvement, bereavement, jury duty, and holidays.
- Paid parental leave
- Paid community involvement/volunteer days
- Wellness Resources and Employee Assistance Programming
Toppan Merrill is an equal opportunity/affirmative action employer. Qualified individuals, including qualified women, minorities, individuals with disabilities and veterans, are encouraged to apply.
