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Provide fast and empathetic support to workplace customers, resolving issues via voice and email while collaborating with cross-functional teams to enhance customer experience.
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The Payroll Project Manager (Fixed term- two years) will lead a cluster of country projects to support the payroll program. The role will partner with relevant stakeholders to drive delivery and larger business value.
Responsibilities:
- Coordinate internal resources and third parties for end to end project delivery
- Ensure that all assigned projects are delivered on-time, within scope and within budget
- Create and maintain comprehensive project documentation (including project plans, tools, risk management matrix) in line with FME standards to track progress and deliverables
- Develop timelines against project scopes and objectives, involving all relevant stakeholders
- Ensure resource availability and allocation across all stakeholders
- Measure and report out project performance
- Report changes to scope, budget, timelines as well as risk and issues, escalating through following established governance
- Manage relationships with program stakeholders to ensure successful implementation and adoption
- Partner with Workstream Leads to ensure consistency in project delivery across multiple geographies
- Partner with local Finance to develop standardized workflows for banking, reporting and ensuring appropriate segregation of duties
- Implement global payroll procedures and segregation of duties matrixes in-country to ensure appropriate role mapping
- Partner with Internal Controls to apply global payroll controls into local processes
- Oversee and coordinate review of vendor risk management processes
- Prepare training plans for Payroll WFM system security role audits
- Coordinate gathering and review of local payroll and WFM requirements for system changes
- Oversee Payroll and HCM system reconciliation efforts as well as data uploads to bring systems in alignment
- Support Payroll Operations requirements review and validation against HCM system configuration. Define opportunities for enhancements
- Asssess and detail needs for HCM integrations and/ or standardized reporting
- Other tasks as assigned by the manager
Qualifications:
Bachelor’s degree or equivalent business experience preferred
- 6+ years’ experience with payroll processes and/or transformation
- Experience in payroll project management across multiple geographies
- Experience in driving payroll process improvements
- Possesses strong analytical skills to critically evaluate information
- Must be a team player but also able to work independently.
- Ability to build and maintain strong relationships across functions to drive teams towards success-based results
- Must be focused, goal driven, accountable, and exhibit significant attention to detail
- Payroll knowledge in multiple countries
- Time and attendance knowledge
- Project management or transformation expertise
- Microsoft tools
- Multiple payroll vendor systems
- HCM systems, preferably Workday
- Nice to have: Preferably ticketing systems, such as ServiceNow
- Candidates must have strong English communication skills to succeed in this role.
Flexibility in working hours to cover global timezones
This is a fixed-term role for 2 years, and candidates should be amenable to working in our W5th BGC location under a hybrid setup. Please do not apply if you are not willing to meet these requirements.
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