Payment Services Specialist, 18 month term-(Hybrid)

Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada. For more information, visit www.central1.com.

What we offer:

• Work-life flexibility 

• Hybrid work environment 

• Variable annual incentive plan

• Generous annual vacation allotment

• Top-notch flexible benefits plan including family building and gender affirmation

• Retirement Plan, matched contributions at 6%

• Access to a learning platform and educational assistance support

• Access to a virtual wellness platform

• Career development opportunities

• Wellness Flex Fund to support personal interest and activities

• Day off to volunteer in your community and other paid time off options

• Corporate discounts

*subject to employment agreement

Job Summary:

Join the Central 1 Team as a Payment Services Specialist, be at the heart of seamless financial operations! Manage, reconcile, and investigate transactions while supporting credit unions, other Centrals, and external clients. Gain exposure to complex processes, solve real challenges, and make a direct impact in a fast-paced, collaborative environment. Occasional work outside regular hours may be required to support business needs. 

What you'll be doing: 

• Transaction Processing: Handle returned items, electronic bill payments, bill payment remittances, bonds, coupons, ATM/POS transactions, automated funds transfers, cash orders, wire transfers, and other items as assigned. 
• File Verification & Workflow Coordination: Verify receipt of data input files from credit unions, coordinate workflow, and update files using image transport systems and specialized software. 
• Reconciliation & Settlement: Validate online information, balance and reconcile transactions, prepare financial adjustments, and process settlements according to CPA and Network Rules (Interac, Exchange Acculink) within required timeframes. 
• Work Hours: Days and hours may vary based on business needs, including occasional testing or training activities, so some flexibility is required. 
• Issue Investigation & Problem Resolution: Review documents, variance reports, and other information; analyze unusual situations, trace items, and resolve discrepancies. 
• Financial Documentation & Posting: Prepare documentation and post entries to Central 1’s automated suspense, general ledger, and central banking system. 
• Process Improvement & Testing: Assist with software upgrades, testing, and process improvement initiatives. 
• Client & Stakeholder Support: Respond promptly and courteously to requests from credit unions, financial institutions, corporate clients, vendors, and colleagues, providing assistance in resolving issues and discrepancies. 
• Intermediary Role: Act as a liaison between credit unions, other Centrals, external clients, and financial institutions for processing and settlement of items. 
• Reporting & Record-Keeping: Maintain databases, logs, records, statistics, and prepare summary reports for information, billing, and other purposes. 
• Regulatory Compliance: Stay up to date on CPA rules, Network Rules for ATM/POS, FINTRAC reporting, Proceeds of Crime, Anti-Money Laundering regulations, and Central 1 processes and standards. 

What you'll have:  

• A Community College diploma in business or a related field, ideally with courses in accounting. 
• Experience in retail banking or working in a secure data center is a plus. 
• Familiarity with automated financial systems, clearing and settlement processes, and CPA rules. 
• Strong verbal and written communication skills, with the ability to build positive relationships. 
• Comfortable analyzing data, interpreting reports, and resolving issues using Excel. 
• Excellent analytical, problem-solving, organizational, and time management skills. 
• Accurate and efficient data entry skills with attention to detail. 
• Able to multitask, manage conflicting priorities, meet deadlines, and thrive in a collaborative team environment. 

Salary: $45,000-$47,000 
  

The salary represents the job rate determined for the successful candidate who is fully competent in the role. The actual salary will vary depending on market conditions and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.  

#LI-Hybrid

Central 1 does not use Artificial Intelligence (AI) technology to screen, assess, or select applicants during our recruitment process. This job posting is for an existing, specific vacancy within our organization. All applications will be considered exclusively for the position described in this posting.

Central 1 is an equal opportunity employer and committed to building an inclusive workforce by creating an environment where everyone feels like they belong and has the opportunity to be successful. We welcome all applicants to join our diverse workforce and we will provide an accessible candidate experience including, but not limited to accommodations to interview sites and alternate formats upon request to our Recruitment team.