Payment Services Specialist-14 month term (Onsite)

Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada. For more information, visit www.central1.com.

What we offer:

• Work-life flexibility 
• Hybrid work environment 
• One time allowance to set up your office for remote first employees
• Variable annual incentive plan
• Generous annual vacation allotment
• Top-notch flexible benefits plan including family building and gender affirmation
• Retirement Plan, matched contributions at 6%
• Access to a learning platform and educational assistance support
• Access to a virtual wellness platform
• Career development opportunities
• Wellness Flex Fund to support personal interest and activities
• Day off to volunteer in your community and other paid time off options
• Corporate discounts

*subject to employment agreement

Job Summary:

Join Central 1 as a Payment Services Specialist and play a vital role in shaping the future of payment operations! In this dynamic position, you'll take charge of initiating, processing, reconciling, balancing, and settling transactions while troubleshooting and investigating payment issues. You'll be at the forefront of communication, partnering with credit unions, central institutions, external clients, and financial institutions to deliver seamless, efficient payment services. If you're ready to make an impact in a fast-paced environment, this is the opportunity for you!

What you'll be doing:

• Undertaking various duties relating to the processing of returned items, electronic bill payments, bill payment remittances, bonds, coupons, ATM/POS, automated funds transfers, cash orders, wire transfers, and other such items as defined by management
• Verifying receipt of data input files from credit unions coordinates the work inflow process and processes and updates files utilizing image transports and specialized computer software
• Conducting online validation of information, balancing and reconciling transactions, preparing financial adjustments as required, and processing for settlement following applicable CPA and Network Rules (Interac, Exchange Acculink) and within specified timeframes to avoid loss of recourse and financial liability
• Reviewing documents variance reports and other information, analyzing unusual situations, tracing items, and investigating and resolving problems;
• Preparing documentation and posting financial entries to Central 1s automated suspense, general ledger, and central banking system.
• Assists with testing of software upgrades and process improvement
• Responding in a timely and courteous manner to verbal and written requests from credit unions, financial institutions, corporate clients, vendors, and Central 1 employees for information and assistance in resolving discrepancies, adjustments, traces, and other problems;
• Acting as the intermediary as required between credit unions, other centrals, external clients, and other financial institutions for processing and settlement of various items
• Maintaining databases, logs, records, statistics and preparing summary reports for information, billing, and other purposes;
• Maintains up-to-date knowledge of CPA rules, Network Rules for ATM/POS, FINTRAC reporting, Proceeds of Crime, Anti Money laundering, and Central 1 processes and standards applicable to the work
• Days/hours of work are subject to change based on business needs, and flexibility is required.

What you'll have:

• Preferred Community College diploma in business or related discipline including courses in accounting
• Experience preferably in retail banking and/or at a secure data center
• Knowledge of automated financial systems, clearing and settlement processes, and CPA rules 
• Strong verbal and written communication and excellent interpersonal skills
• Ability to analyze data, interpret reports, and resolves issues using Excel
• Great analytical, problem-solving, organizational, and time management skills
• Solid data entry skills with a high degree of accuracy and speed. 
• Ability to multitask, effectively deal with conflicting priorities, work on strict deadlines, and function effectively in a team environment

Salary range: $47,000-$48,000

The salary range represents the job rate determined for the successful candidate who is fully competent in the role. The actual salary will vary depending on market conditions and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

Central 1 is an equal opportunity employer and committed to building an inclusive workforce by creating an environment where everyone feels like they belong and has the opportunity to be successful. We welcome all applicants to join our diverse workforce and we will provide an accessible candidate experience including, but not limited to accommodations to interview sites and alternate formats upon request to our Recruitment team.