Outside Sales Supervisor (Remote in Vancouver, BC or Vancouver Island, BC)

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary
Generates and retains profitable revenue by supervising a team of salespeople including outside sales representatives, territory managers and account managers. Supervises other types of salespeople as directed by senior sales management.

This position is predominately a work from home role in the greater Vancouver, BC area or Vancouver Island however the employee will be required to periodically attend in-person meetings and conduct customer site visits, based on business need.

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
 

• Supervises and supports the Account Executive (AE) channel by establishing clear operating rhythms, processes, and performance standards that enable consistent execution across a remotely distributed team.
• Partners closely with Outside Sales Managers (OSMs) to drive shared revenue accountability by providing pipeline visibility, coaching insights, and process discipline across the AE channel.
• Leads adoption, consistent use, and optimization of the sales technology stack including Salesforce, Conquer, Ambition, and Microsoft Copilot, ensuring tools are leveraged to increase selling time, improve pipeline health, and create data-driven coaching opportunities.
• Utilizes CRM and performance data to manage pipeline hygiene, funnel alignment, and forecast accuracy for the AE channel, identifying risks and trends early and collaborating with MSMs on corrective actions.
• Identifies patterns and performance trends across calls, activity, and pipeline data to create observable behaviors and structured coaching moments that improve effectiveness, skill development, and results.
• Maintains an ongoing training, coaching, and development program focused on process execution, sales effectiveness, and continuous improvement rather than anecdotal or proximity-based management.
• Leads change management and continuous improvement initiatives, including piloting and evaluating emerging sales tools and technologies, and providing feedback to Sales Leadership on adoption, impact, and scalability.
• Supports programs and initiatives that drive team performance toward departmental and organizational goals while ensuring compliance with company policies, operating standards, and sales processes.
• Collaborates cross-functionally with Operations, Dispatch, Pricing, Safety, Sales Enablement, Billing, and corporate partners to resolve issues, improve customer experience, and ensure strong handoffs throughout the sales and service lifecycle.
• Oversees personnel needs including onboarding support, coaching, skill development, and performance feedback. Provides input into employee evaluations, compensation, promotion, and corrective action decisions as required.

III. Supervisory Responsibilities
Direct supervision of up to 10 non-exempt and exempt level employees.

III. Qualifications (Must live and work in Canada)
 

Education: Bachelor's degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant B2B sales experience.
 

Experience: Five years of direct business to business sales and account management experience, including cold calling and phone-based prospecting (in addition to the education requirement).

IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Repetitive Motions, Eye/Hand/Foot Coordination, Sitting, Talking and Hearing

This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

PAY: The expected base pay range for this position across Canada is $87,340 - $105,270. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.

V. Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States:  WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada:  WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.