The OTC Financial Specialist is responsible for proper handling of customer queries as well as on time response to incoming requests. This role ensures service level agreements on timeliness and accuracy of postings are met / exceeded. Continuously find ways to drive efficiency and effectiveness by suggesting and implementing process improvements and best practices.
Responsibilities:
Daily processing of cash receipts and postings to customer accounts, including charging payments made by credit card, other adjustments to customer accounts for credits/debits and account write-offs
Ensure inter-company transfers are posted and handed off properly and non-customer payments posted properly
Perform bank fee charge-offs
Identify daily unapplied amounts, post to customer accounts, call on back-up and provide A.R
Maintenance of records for auditing purposes (filing remittances, bank statements, approved write offs )
Receiving and recording of US trade, export and intercompany payments received from lockbox, EFTs, wire transfers, credit cards
Support center management and the A/R Manager with respect to any relevant issues relating to cash receipts, applications, collections, bankruptcies
Encodes checks and balances checks received to cash receipts and encoding machine totals
Collections Specialist and Deductions Specialist interaction
Includes daily importation and balancing of sales batches
Qualifications:
Graduate of Finance or Business related bachelor's degree
3+ years of professional experience especially in the field of order to cash processes
Detail oriented with strong analytical and communication skills
Preferably one or more years of work experience in a BPO/SSC set-up
Must be knowledgeable in MS Office and SAP
Can work independently or under minimal supervision
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