Organizational Change Management - Process Improvement Associate II

Job Description
Are you interested in leading a dynamic consulting team? The Organizational Change Management group is a global team of internal consultants that execute key business transformations and advance Chase Consumer & Community Banking (CCB) towards a state of operational excellence. Our mission is to improve the way change is executed through a disciplined approach, improve the customer experience, increase employee engagement, mitigate resistance, accelerate adoption, and cultivate a culture of continuous improvement.
JOB SUMMARY
As a Process Improvement Associate II within our Organizational Change Management group, you will support and lead strategic change initiatives through current state assessments, quantitative analyses, deep sponsor engagement, and designing structured change management solutions. You will serve as a trusted thought partner to key stakeholders, delivering recommendations, robust implementation plans, and execution support to accelerate adoption and sustain business outcomes. To embed a richer change competency across lines of business, you will lead and facilitate professional instructor-led classes in addition to curating new, innovative change management content.
JOB RESPONSIBILITIES

• Manage ambiguity of requests by structuring and scoping complex change problems, analyze large quantities of information, apply a range of analytical tools, synthesize insights, and develop strategic and tactical change solutions
• Craft and deliver a compelling narrative across both written and verbal mediums to influence stakeholder action on key business decisions and change initiatives
• Ensure quality and timeliness of deliverables
• Influence, design, and develop strategic organizational change management solutions
• Be a recognized culture carrier who leads with consistency, integrity, and humility
• Collaborate with cross-functional partners to enhance end-to-end value chains across the firm
• Lead and facilitate professional instructor-led programs and develop new educational, technical training content

REQUIRED QUALIFICATIONS, CAPABILITIES AND SKILLS

• Bachelor's degree from an accredited institution
• 4 plus years relevant post-graduate work experience, including internal and/or external consulting experience
• Strong executive-level communication skills and presence
• Demonstrated experience working in groups focused on strategy, change management, or process improvement efforts
• Flexibility to work effectively with stakeholders and colleagues at all levels
• Innovative mindset willing to experiment embracing design thinking concepts
• Self-driven and capable of taking initiative and working with minimal direction
• Ability to travel as needed (up to 25%; will vary by engagement)

PREFERRED QUALIFICATIONS, CAPABILITIES AND SKILLS

• 2+ plus years work experience, including organizational change management experience
• 2+ plus years strategic change management, communications, dynamic classroom and virtual instruction
• Prosci change practitioner certification or equivalent
• Awareness of Lean Six Sigma, Agile methodologies, Organization Design, or Strategic engagements
• Exposure to Large Language Models, Tableau, Alteryx, or similar systems
• Project Management experience

This position does not offer visa sponsorship.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.