Order Management Coordinator

Job Title:                      Order Management Coordinator                                

Department:                 Supply Chain                          

Reporting To:               Manager, Order Management

Welcome to Daiya Foods, where we are the creators of a revolutionary cheese alternative that tastes, shreds, melts and stretches like traditional cheese. Today, as plant-based food grows in popularity, that spirit of innovation continues to inspire our team. Our diverse portfolio of great tasting foods invites everyone to the table. 

Our dedication to minimizing environmental impact extends across our operations. We operate in a manufacturing facility and office that is LEED certified, embodying our commitment to sustainability through the leadership in energy and environmental design principles.

Join our team of food-loving Daiyans, where our shared passion, vision, and ability to bring smiles to each other's faces fuel our journey of plant-based exploration.

The Order Management Coordinator ensures accurate and efficient order processing while serving as the key liaison between customers and internal teams. This role balances service excellence with operational precision, resolving issues, supporting cross-functional collaboration, and driving continuous improvement to enhance fulfillment, compliance and customer satisfaction.

• Coordinate end-to-end order processing in the ERP system, ensuring accuracy, compliance, and alignment with customer-specific requirements
• Serve as the primary contact for customers and internal teams, providing timely updates on orders, product availability, and policies
• Analyze customer scorecards and internal KPIs to identify service gaps and drive improvements in delivery, accuracy, and fulfilment
• Collaborate cross-functionally with Finance, Logistics, Warehouse, Sales, and Demand Planning to resolve pricing, deductions, and fulfilment issues
• Support inventory management, product launches, product transitions, and special event orders to meet business and customer needs
• Process customer returns and credits efficiently, identifying recurring issues and recommending solutions
• Facilitate onboarding of new accounts and maintain SOPs to enhance consistency and scalability across order management
• Investigate and resolve order discrepancies, EDI system issues, and compliance claims, ensuring long-term corrective actions
• Deliver exceptional service by addressing inquiries promptly and fostering strong customer relationships through a solution-oriented approach

• Post-secondary education in Business Administration, Operations, Supply Chain or a related field and two (2) years of experience in customer service, order fulfilment, sales support or supply chain operations, or an equivalent combination of education, training and experience
• Experience with ERP systems, EDI processes and vendor portals
• Experience in food manufacturing, retail or wholesale distribution industries

• Strong organizational skills with attention to detail and ability to manage multiple priorities
• Proven analytical and problem-solving abilities to identify trends and resolve service gaps
• Technically proficient and comfortable using digital tools, including ERP systems and vendor portals
• Excellent communication and interpersonal skills with ability to collaborate across teams and build strong relationships
• Customer-focused with a tactful, solution-oriented approach to inquiries and issue resolution
• Adaptable and resilient in a past-faced environment, with a proactive and positive attitude
• Knowledge of geographic markets across North & South America, Asia and Europe

• Emotional Intelligence: You possess the ability to manage emotions, as well as seek to understand the emotions of others around you.
• Growth Mindset: You find opportunities and possibilities when challenged, embrace continuous learning, and constantly strive to grow and improve.
• Effective Communication: You effectively listen, assess, and adjust your communication to align your intention and impact.
• Collaboration: You work with and through others to create great results for Daiya.
• Driving Results: You take the initiative to find solutions, deliver results, maintain focus, and drive accountability.
• Service Excellence: You understand and serve the needs of others (Daiyans, consumers, and our communities)

Daiya’s compensation offerings are based on a pay-for-performance philosophy. The pay range for this position is from $55,000 – 65,000 annually/hourly; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. Permanent team members may be eligible for our competitive annual bonus program, subject to program eligibility requirements.  

At Daiya, investing in our people is a top priority. We believe in building a flexible, hybrid model to make work-life harmony a reality. We strive to build diverse and high performing teams and empower continuous learning to grow and improve ourselves.

• Competitive compensation
• Extended health benefits
• 3 weeks’ vacation
• Flex days
• Retirement savings matching program
• Flexible spending account
• Fun and creative environment
• On-site fitness studio
• On-site practitioners
• Inspiring and innovative work
• Smart and passionate teams
• Making people and the planet a healthier place

At Daiya Foods, we are committed to fostering a diverse, inclusive, and equitable work environment, one in which employees can bring their whole selves to work everyday.  We welcome and celebrate differences because we believe a multitude of perspectives fosters innovation and will help us achieve our vision.

Daiya Foods is an Equal Opportunity Employer (EOE) and prohibits discrimination of any kind.  We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identify or expression, racialization or ancestry, disability, religion, marital or family status, age and/or status as a First Nation, Metis, Inuit, or Indigenous person.  We endeavor to recruit, develop, and retain the best talent from a diverse candidate pool and truly believe that diversity, equity, and inclusion among our team members is vital to our success as a company.  We trust that in applying for a role with us you value this as well!

Daiya Foods humbly acknowledges that the land on which we work, live, and play is the unceded traditional territory of the Coast Salish peoples, including the Tsleil-Waututh, Squamish, and Musqueam Nations. This connection to the land is not only a source of inspiration but also a guiding force in our journey towards greater environmental stewardship and community engagement.