About QuadReal Property Group
QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.
QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.
QuadReal: Excellence lives here.
www.quadreal.com
Role Description:
The Operations Supervisor plays a key role in aligning operational execution with long-term asset strategy and portfolio goals. The Operations Supervisor serves as the subject matter expert for all assigned buildings, ensuring they are maintained to the highest standards and level of operational efficiency in accordance with health and safety and environmental policies. It is imperative that this role ensures all building related data is accurate and current. This role leads the operations team and is responsible for the capital planning and execution process.
Responsibilities:
Maintain comprehensive knowledge of all building systems, infrastructure and operational history
Ensure regular inspections of buildings and land and ensure the Property Management Team is kept updated on any discrepancies and that all remedies are assigned and actioned
Ensure periodic inspections of Tenant premises to ensure safety and compliance
Monitor, mentor, coach and develop direct reports, ensure adherence to policies and procedures, provide recognition, evaluate and provide feedback on performance, address performance concerns and resolve problems
Oversee and recommend improvements for the preventive maintenance program on an on-going basis
Oversee Tenant Service work orders, ensure compliance with policies and procedures
Ensure building documentation is continuously updated and accessible to relevant stakeholders
Monitor and manage energy and utility consumption
Ensure adherence to National operational standard operating procedures
Develop and maintain effective building standard operating procedures as required.
Document and arrange for appropriate remedial work using the company purchasing/procurement guidelines
Oversee environmental assessments and ensure reporting requirements are fully met
Play a key role in capital planning lifecycle, including forecasting, budgeting, execution, and reporting
Collaborate with stakeholders to align capital projects with strategic goals
Assist with the development and administration of operations budgets
Deliver Capital Projects either solely or in conjunction with National Capital Team
Oversee and manage Leasehold Improvements and Tenant Alterations, ensure proper administration, permits, and quality of work
Provide technical or administrative advice to internal and external clients, including obtaining estimates for Leasing;
Assist Development as required
Respond immediately to emergency situations (fire, environmental spills, equipment failure, etc.) and escalated tenant concerns
Prepare purchase orders and get competitive quotes when required pursuant to the purchasing guidelines
In collaboration with the team and procurement negotiate and manage all service contracts
Adhere to QuadReal’s Procurement and Purchasing Policy
Lead the team in providing the highest levels of service to all customers with whom they interact, whether internal or external, with the goal of continuously improving the customer experience
Oversee and monitor customer service levels provide and implement continuous service improvement
Participate in Portfolio/Leasing team meetings and ensure effective communication to keep team members informed
Comply with all applicable codes, regulations, ensure operational governance
Liaise with regulatory or civic authorities as required
Remain current and up to date with new industry practices, legislative changes and technologies
Other duties as assigned
Experience and Qualifications:
3rd or 4th Class Power Engineer (or equivalent), Technical Certificate (C.E.T., C.Tech., or A.Sc.T.), or an equivalent combination of education and experience
Journeyman Tradesperson (Electrician, Plumber, or Refrigeration) – considered an asset
BOMI SMA / SMT or FMA / RPA designation – considered an asset
Minimum of 5 years of direct work experience
Valid driver’s license and access to a personal vehicle
Intermediate proficiency in Microsoft Office, including SharePoint
Intermediate proficiency in general software systems and technology adoption
Ability to communicate effectively and professionally, both verbally and in writing, with all levels of the organization
Ability to build and maintain cooperative working relationships across business units
Mature, self-motivated team player committed to personal growth and ethical integrity
Ability to prioritize tasks, manage deadlines, and handle competing demands
Comfortable working under pressure while delivering quality results
Detail-oriented and adaptable to change
Able to work in environments with moderate to high stress during emergencies or conflict situations
May be required to respond to or direct after-hours emergency situations
Strong administrative and organizational skills
Demonstrated leadership, supervisory, mentoring, and coaching abilities
Ability to resolve problems using sound judgment and fact-based reasoning
Applies logical and strategic thinking to achieve goals and overcome challenges
The expected annualized base salary range for this role is $85,000 - $95,000.
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Based on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off.
The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.
We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.
We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.
Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.
QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.
