Operations Supervisor

• Location: Surrey, BC
• Job Status: Full-time permanent
• Compensation: $90,000 - $100,000 
• Retirement Savings: Pension matching program (up to 4%)
• Benefits: Extended Medical benefits - We offer a flex modular plan so you can choose the one that best suits you and your family!
• The stability of a +100 year old company and the spirit of an innovative and entrepreneurial organization
• We promote from within! A career with a growing organization backed by the stability of a company that has been in business since 1919!

As advocates of equal opportunity, we welcome applications from individuals of all backgrounds. We firmly believe that diversity fosters innovation and contributes to the success of Arrow.

Over 100 years in business, Arrow Transportation Systems Inc. is leading the way in developing service focused transportation solutions by working with a broad range of customers, hauling a wider variety of products, and expanding our presence throughout Canada and the United States. 

Under the direction of the Division Manager, the Operations Supervisor role is to assist in the planning, organization, coordination and implementation of short and long-term operational goals, policies and procedures. In particular, it is the Operations Supervisor’s role is to oversee and supervise the resources necessary (people and equipment) to meet customer commitments, maintenance commitments, while ensuring a safe, productive, compliant and cost efficient operation.  

Arrow's Vancouver Reload specializes in the transloading of commodities (steel, lumber, liquid bulk, dry bulk, etc..) from truck/railcar to railcar/ truck and/or containers. The General Labourer will assist with yard maintenance, cleaning of equipment, cutting steel banding for package securement, monitoring disposal of items and general yard clean up and may assist with railcar securement.   

For more information about Careers at Arrow please visit: www.arrow.ca

• Oversees the assignment and scheduling of yard staff and ensures a plan is in place should there be a short or long-term shortfall or fluctuations in volume and/or if staff is absent or ill.   
• Trains, supervises, motivates and evaluates the performance of assigned staff.  Is responsible for terminations and disciplinary action as well as commendation of assigned staff as required.
• Schedules and coordinates required employee training and orientation.
• Schedules and coordinates equipment maintenance and ensures appropriate protocols are followed as it relates to the equipment used.
• Ensures that all relevant and appropriate safety regulations and employment laws, rules and regulations as well as Arrow processes are followed when managing staff i.e. all safety procedures, onboarding, supervising, scheduling and discipline.
• Maintains thorough personnel records to satisfy legal as well as Arrow requirements.
• Communicates with the Primary customer to exchange information, coordinate activities and resolve issues, concerns and questions regarding truck, rail or yard services, customer site and/or driver issues.
• Continuously surveys the existing program for safety and cost improvement opportunities and advises the manager of ways to improve current systems. 
• Assists in the development, change to or implementation of policy and process improvement.
• Attends meetings, conferences, workshops, reads industry related journals and works with the Director of Safety to maintain current knowledge of and assist in the implementation of safety and transportation codes, regulations, laws and related matters.
• Responsible for the accurate and timely delivery of all paper work and required computer transmissions.
• If applicable, understands all terms as outlined in the Collective Agreement.  If non-union, has a good understanding of Employment Standards for the province.
• Receives and responds to yard accidents and conducts internal accident investigations; gathers information, takes photos, and assists staff.
• Ensures that all relevant aspects of the Reload “Operations Excellence Manual” are followed.
• Counts and reconciles inventory, or has oversite of same, on a regular basis (determined by Division as to daily, weekly etc..) and communicates same with customer as required. Ensures inventory integrity is met and maintained while in the possession of the division.
• Other duties as assigned by the Division/Regional Manager.

• Minimum 3-5 years proven effective experience in a similar supervisory capacity
• Preference will be given to those with Post Secondary Education and experience working in a related field
• The ability to operate a forklift (20,000lb. capacity +)
• Strong safety proclivity/safety oriented
• Exceptional problem-solving skills
• Strong empathy and people management skills
• Strong organizational skills and ability to quickly prioritize
• Strong critical thinking and analytical skills
• Excellent interpersonal skills
• Keen attention to detail
• Exceptional communication skills
• Computer proficiency – Microsoft Excel, Google and learning custom applications
• Customer Service skills
• Embodies Arrows values: Safety, Teamwork, Responsibility, Quality, Integrity and Fun!

#IND

Arrow has been recognized as a Top Fleet Employer of Distinction, a SmartWay Transport Partner, a BCTA Clean Carrier, a BC Hydro Clean Energy Champion and as a Carrier of Excellence in Women's Leadership.