Operations Manager

Operations Manager Oakridge Park

• Manage a team of Building Operators (Mechanical Team) plus contracted staff, ensuring adherence to company policies and procedures, quality control, professional appearance, training, and overall performance.
• Lead regular team meetings to promote engagement and accomplish goals
• Develop team Performance Objectives, track, and manage Departmental KPIs
• Train and rotate employees in different areas to maintain a flexible workforce
• Handle on-the-job problems, concerns, and complaints in a timely and professional manner.
• Coordinate and manage third-party contracts and contractors to ensure specifications, standards, safety practices, and contract provisions are adhered to.
• Contract Management and oversight will include, but not be limited to the Water Treatment Plant (Level 2), HVAC Systems, Vertical Transportation, NFPA Testing & Inspections: Fire Panels, Fire Pumps, Sprinklers, Compressors, Generators, Fire Pumps, Backflows, Automated Bike Silos Systems, DDC and IBMP, Leak Detection System, Stormwater Treatment Systems (Jellyfish), Oil/Water Interceptors, etc.
• Manage the maintenance of all Heating/Cooling Equipment downstream of the onsite District Energy System within landlord-controlled Energy Transfer Stations to ensure comfortable environmental conditions for retail and office occupants. Including all equipment within three (3) levels of underground parking, in 800,000+/- square feet of retail GLA, nine (9) acres of rooftop park with rainwater collection systems, and approximately 200,000 square feet of office GLA

• Manage and oversee the comprehensive Preventative Maintenance Program for all building equipment (electrical/mechanical) using the property Asset Management System.
• Ensure the property and building systems are maintained in a first-class manner.
• Oversee daily operations of the Building Automation Systems (BAS), Energy Management System, Fire Alarm System, and lighting controls.
• Document inspections and provide action planning for deficiencies.
• Document and record daily/weekly logs and life cycle forecasting reports of building equipment.
• Manage Mechanical Repairs & Maintenance budgets and expenses, issue Purchase Orders, and assist with the Annual Budgeting process for departmental activities.
• Review daily Work Orders, service call reports, and tenant requests by focusing team efforts on efficiency and a high standard of customer service.
• Conduct periodic follow-up calls and meetings with tenants and stakeholders to solicit feedback on team performance.
• Create action plans to improve satisfaction ratings.
• Work collaboratively with other Departments and stakeholders on daily activities to mitigate general disruptions to retailers, customers, and events.
• Oversee and manage CapEx Projects and Major Repairs.
• Participate in the property Occupational Health & Safety Program.
• Manage energy and utility consumption, providing detailed utility tracking, a monthly analysis of meter readings, the building's sub-metering program, and meter re- certifications.
• Conduct insurance and risk management inspections, remedial actions, and reports.
• Liaise with regulatory or civic authorities as required.
• Provide emergency response coverage as required.
• Other related duties as required.

• 5+ years’ experience in a commercial, retail, or hospitality setting with direct supervisory experience.
• Comprehensive understanding of building operations in all areas of mechanical, fire and safety, electrical and HVAC systems.
• Technical Certificate (C.Tech. or A.ScT.) or Journeyman Tradesperson (Electrician, Plumber, Refrigeration) preferred, FMA / RPA + BOMI SMA / SMT an asset.
• Water Treatment Plant Operator Certificate, Level 2 preferred, Level 1 an asset.
• Post-secondary-related courses or Fifth Class Power Engineering or better is preferred.
• WHIMIS and First Aid training.
• Understanding of financial reports, budget planning and forecasting, and procurement.
• Fluency using Microsoft Office (Excel, Word, and Outlook)
• Ability     to    read    construction    drawings    with    general    knowledge    of    building envelope/construction.
• Strong organizational, planning, and time management skills.