Operations Manager
Position Summary
The Operations Manager is responsible for the planning, coordination, and execution of all operational activities at Harbour Door Services, including installation, service, scheduling, purchasing, and health & safety. Reporting to the Branch Manager, this role ensures that all work is completed safely, efficiently, and to a high standard of quality, while supporting the successful delivery of projects and service commitments. The Operations Manager plays a critical role in translating sales into execution, ensuring a consistent and high-quality customer experience. The Operations Manager is responsible for ensuring that all work is executed safely, efficiently, and to a high standard, supporting the overall success and reputation of Harbour Door Services.
Responsibilities
Operations Leadership & Execution
- Lead all operational activities including installation, service and maintenance, and project execution
- Ensure work is completed safely, efficiently, and in accordance with company standards
Scheduling & Resource Management
- Oversee scheduling of installation and service work
- Allocate labour, equipment, and resources to meet project timelines and customer expectations
- Monitor workflow and adjust priorities as required
Project & Service Delivery
- Ensure smooth execution of projects from handoff through completion
- Work closely with Sales and Estimating to ensure clarity of scope and requirements
- Monitor project progress, quality, and timelines
- Resolve operational issues and escalate where required
Team Leadership & Development
- Lead and manage operational team members including Project Manager, Sales & Service Coordinators, Installers/Technicians, and Warehouse Coordinator
- Provide coaching, direction, and performance management
- Support training and development of technical staff
Purchasing & Inventory Coordination
- Oversee purchasing of materials, equipment, and supplies
- Ensure materials are available to support scheduled work
- Work with suppliers to manage lead times and costs
Health, Safety & Compliance
- Lead and enforce health and safety practices across all operations
- Ensure compliance with applicable regulations and company policies
- Promote a strong safety culture across the team
Quality & Customer Experience
- Ensure high standards of workmanship and quality control
- Address and resolve service issues and customer concerns
- Support a positive customer experience through effective execution
Cross-Functional Coordination
- Work closely with the Branch Manager and Sales team to align sales commitments with operational capacity
- Provide input on scheduling, feasibility, and execution planning
Qualifications & Experience
- 5–10 years of experience in construction, service, or installation-based operations
- Experience managing teams in a field or shop environment
- Strong understanding of scheduling, project coordination, and service delivery
- Experience in overhead doors, construction, or related trades is an asset
- Knowledge of health and safety practices and requirements
Key Competencies
- Operational leadership and execution
- Planning and organization
- Team leadership and development
- Problem-solving and decision-making
- Quality and customer focus
- Safety leadership
Working Conditions
- Based in Victoria, BC
- Combination of office, shop, and field-based work
- Regular interaction with crews, customers, and suppliers
