Leads Team Leaders and oversees operational performance, client service-level agreements, financial targets, reporting, staffing, employee development, and client relationships. The role manages performance, resolves employee issues, coordinates with support functions, implements improvement plans, and participates in client business reviews to maintain service quality and achieve operational goals.
Job Title:
Operations Manager IJob Description
The Manager, Operations is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed.
- Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
- Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
- Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
- Create and maximize relationships with client partners.
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance.
- Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching.
- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
- Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
- Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements.
- Attend business reviews with the client.
- Handle a team of Team Leaders.
Location:
PHL Quezon City - UP Tech 2Language Requirements:
Time Type:
Similar Jobs
Artificial Intelligence • Consumer Web • Digital Media • Information Technology • Social Impact • Software
Build and own evaluation infrastructure, observability tooling, datasets, annotation workflows, and diagnostic systems for production AI agents. Lead experiments across prompts, models, routing, caching, cost, and latency. Diagnose failures across planning, tool use, and agent execution, while partnering with AI Core engineering. Manage and grow the AI Quality team as a hands-on player-coach, contributing directly to production code and technical direction.
Top Skills:
Ai AgentsAnnotation WorkflowsBraintrustCachingCi/CdEvaluation FrameworksLangsmithLlmsModel RoutingObservability ToolingPythonRuby On Rails
eCommerce • Healthtech • Software
Leads site-wide operational excellence and transformation across manufacturing operations. Drives Lean, Kaizen, OEE improvement, productivity, loss elimination, NPD/NPI, product transfers, digitalization, automation, and complex cross-functional projects. Establishes project governance, manages risks and stakeholders, builds continuous improvement capability, and delivers sustainable performance improvements within a GMP-regulated manufacturing environment.
Top Skills:
AutomationDigitalizationGmpKaizenLean ManufacturingOeeSix SigmaStructured Problem Solving
News + Entertainment
Develops commercially focused creative strategies and campaigns connecting client objectives with Astro’s content, talent, platforms, and audiences. Translates briefs into ideas, coordinates projects from ideation through delivery, manages timelines and budgets, reviews creative quality, and collaborates with sales, marketing, content, production, agencies, and vendors. The role also uses AI and digital tools for research and content development, identifies monetization opportunities, and requires strong English and Chinese proficiency.
Top Skills:
Ai ToolsDigital PlatformsSocial Media Platforms
What you need to know about the Vancouver Tech Scene
Raincouver, Vancity, The Big Smoke — Vancouver is known by many names, and in recent years, it has gained a reputation as a growing hub for both tech and sustainability. Renowned for its natural beauty, the city has become a magnet for professionals eager to create environmental solutions, and with an emphasis on clean technology, renewable energy and environmental innovation, it's attracted companies across various industries, all working toward a shared goal: advancing clean technology.
