Operations Lead - Billing, Reconciliations, & Buyouts

Our mission is to empower independent supply stores with best-in-class technology. Think of your local hardware store or mom-and-pop nursery—these are our clients. From paint to lumber to flooring, over 200,000 such stores across the country sell over $1T of building materials annually using outdated, on-premises systems. We’re aiming to help them modernize so that they can continue to thrive.

Backed by leading investors including Bessemer and CRV, we've raised $18M across three rounds and are growing quickly. Our team is made up of builders, sellers, and industry veterans with a shared goal: to bring modern technology to an overlooked industry.

We're looking for an Operations Lead to come own the money side of Rundoo — invoicing, billing reconciliations, and contract buyouts, start to finish.

Here's the honest version of this job: it's part operator, part detective. 🕵️ A lot of days you'll land on a number that doesn't quite add up and think "wait… why?" — and then happily go down the rabbit hole through contracts, bank feeds, Slack threads, and spreadsheets until you've got the full story. If that sounds genuinely fun to you, please keep reading.

You'll report to our Operations Manager, work side-by-side with our small-but-mighty ops team, and partner with Finance and Sales all the time. This is a fully remote role based in the Philippines.

• Own invoicing — get our client invoices out accurately and on time, and make sure what we bill always matches what was signed and delivered.

• Run billing reconciliations — match payments to invoices and to what's actually hitting our bank and card accounts, then track down anything that doesn't line up and fix it at the root, not just the surface.

• Manage contract buyouts — keep our buyout commitments straight: verify the amounts and end dates, process the payments, and keep the tracker clean so we always know where we stand.

• Be our resident detective 🔍 — when the numbers are weird, dig until you know exactly why, then write it down clearly so the rest of the team can follow the trail.

• Team up across Rundoo — work closely with Finance, Sales, and Client Success so billing stays clean through every handoff, renewal, and buyout.

• Pitch in on ops 🤝 — billing is the core of the role, but we're a small team, so every now and then you'll pick up something on the broader ops side: a one-off report, a tracker that needs cleaning up, a vendor question, a process that needs a second pair of hands.

• Make it better every week — turn what you learn into simple SOPs so the recurring stuff gets faster, cleaner, and way less error-prone over time.

• You genuinely love to read and find things out. This is the big one for us. You're the person who won't let a tiny discrepancy go until you know the story behind it. 🧩

• You sweat the details — because in billing, the little errors are the ones that snowball.

• You're great with numbers and spreadsheets — big piles of transactions don't scare you; spotting the one that's off is kind of your thing.

• You write clearly — you can take a messy reconciliation and explain it simply, in writing, so anyone gets it.

• You're organized and self-driven — you can own a recurring process and keep it on track without anyone chasing you.

• You're comfortable working remotely from the Philippines with hours that overlap our US team.

• Experience in billing, accounts receivable/payable, bookkeeping, or reconciliations.

• You've used tools like Google Sheets, Salesforce, Brex, or QuickBooks.

• You've written SOPs or process docs before.

• You roll with a fast-moving startup where priorities shift and new puzzles pop up.

• You're curious about building materials, paint & hardware, or SaaS/ERP — bonus, not required.

• Base: $175/week

• Quick honest note: this is a remote contractor role, so it doesn't come with the US benefits package (medical/dental/vision, 401k, etc.) — and no Philippines-mandated benefits either. We want to be upfront about that.

• What you do get: a Libro.fm audiobook subscription 🎧 and a monthly team dinner, usually somewhere fun in Alabang, Makati, or BGC 🍽️

Day-to-day, you'll work closest with our small-but-mighty ops crew:

• Sydney (Ops Manager)

• Angie (Finance Operations Lead)

• Pauline (Finance Operations Lead)

• Criselda (CX Operations Lead)

A few folks across Rundoo you'll get to know well:

1. Amrit (Head of Data Science)

2. Vidhan (Head of Product)

3. Our Account Executives

1. Intro Call (20 min, remote) – A get-to-know-you chat with Amanda, our founding recruiter

2. Operations Interview (30 mins, remote) + Take-Home Assignment (remote) – A deeper conversation with our Operations Manager about how you approach detail-heavy, dig-in-and-find-out work. We’ll also send you a short take-home assignment involving a messy set of invoices/payments (or a tangled buyout) and ask you to find and explain what’s off.

3. Meet with Amanda (in person) – A chance to connect in person at BGC, Makati, or Alabang.

4. Reference check

5. Offer

1. Andrew (CTO): studied computer science & humanities at Stanford; worked as a software engineer and head of engineering at Apple & Anova; danced with the SF ballet (where he met his wife)! 🩰

2. Nick (CEO): studied math & computer science at Stanford; worked as a trader at Bridgewater & Citadel and as a PM at Google & Enigma; distantly related to the founder of the Hershey company 🍫

We've raised $18m across three rounds:

1. A $2m pre-seed led by Kent Bennett at Bessemer with participation from Plug & Play, Quiet Capital, and Sequoia.

2. A $5m seed led by Caitlin Bolnick Rellas at CRV.

3. An $11m series A led again by Bessemer and CRV.