POSITION PURPOSE
The Operations Intelligence & Automation Manager is responsible for designing and advancing the operational systems that enable the Global Brand, Marketing & Communications (Marcoms) department to work smarter, faster, and more strategically. Through intelligent automation, artificial intelligence, data analytics, and systems thinking, this role identifies opportunities to simplify complex business challenges and develops scalable solutions that improve operational efficiency, enhance decision-making, and strengthen organizational effectiveness. Partnering closely with leadership and cross-functional stakeholders, the Manager transforms emerging technologies into practical business capabilities, fostering a culture of innovation and continuous improvement across the department.
PRIMARY RESPONSIBILITIES
Automation & AI
Coordinate with Manager, Marketing Systems to design, build and maintain automations using Workato and other workflow platforms.
Partner with IT and business stakeholders on integrations and systems improvements.
Connect marketing systems and enterprise platforms to improve data flow and operational efficiency.
Develop, maintain and optimize documentation and governance for automations and integrations.
Identify manual, repetitive, or high-friction processes and develop scalable automation and AI-enabled solutions to improve efficiency and user experience.
Design, develop, and continuously enhance AI-powered tools, assistants, and workflows that increase productivity, improve decision-making, and streamline marketing operations.
Apply project management best practices to ensure successful implementation and maintenance of automations and AI tools.
Evaluate emerging AI technologies and identify opportunities to responsibly integrate them into departmental workflows and business processes.
Monitor the performance, adoption, and business impact of automation and AI solutions, using data and user feedback to drive continuous improvement.
Communicate technical concepts to non-technical audiences.
Analytics, Insights & Strategic Communications
Develop dashboards and reporting that provide actionable insights into marketing performance and operational health.
Analyze operational and project data to identify trends, bottlenecks, and opportunities.
Transform large datasets into meaningful recommendations for leadership.
Present findings through compelling visualizations and executive-ready reporting.
Translate complex business challenges into clear frameworks and actionable recommendations.
Develop executive presentations, strategic narratives, and decision-support materials.
Create documentation that enables organizational clarity and alignment.
Apply project management best practices to define operational metrics, design frameworks for meeting KPIs and managing required stakeholder communications.
SKILLS
Expertise in data analysis, visualization, dashboard design, and communicating insights to executive audiences.
Exceptional ability to synthesize large amounts of information into concise, compelling narratives tailored to executive audiences.
Ability to transform ambiguous problems into structured frameworks and actionable recommendations.
Strong visual communication skills, including presentation design and data visualization.
Ability to work collaboratively in a multi-cultural organization with international members, helping them achieve excellence in voluntary roles for YPO initiatives.
Excellent interpersonal skills, including strong diplomacy skills with the ability to build meaningful relationships with all levels of associates, members and vendors. Adaptable, insightful, empathetic and reliable.
Quick learner with the capability to apply new technologies to a variety of situations.
Demonstrated curiosity and experimentation mindset with the ability to rapidly evaluate emerging technologies and translate them into practical business solutions.
EXPERIENCE/BACKGROUND
5–7 years of progressively responsible experience in business operations, marketing operations, automation, analytics, consulting, digital transformation, or a related field.
Demonstrated experience designing and implementing complex workflow automations using Workato, Hive Automate, or comparable integration and automation platforms.
Experience designing, developing, and deploying AI-powered business solutions, including custom GPTs, AI assistants, AI agents, prompt engineering, or similar generative AI applications.
Experience presenting recommendations and influencing stakeholders at multiple organizational levels, including senior leadership.
Familiarity with marketing operations or creative production processes a plus.
Familiarity with APIs, data integrations, and SaaS ecosystems strongly preferred.
EDUCATION/TRAINING/CERTIFICATION
Bachelor’s degree in a relevant field or equivalent experience.
PMP certification highly desirable.
PHYSICAL REQUIREMENTS
Ability to work flexible and/or extended hours as needed to accommodate members and team members in multiple time zones.
Ability to work for extended hours at a computer screen.
Willingness and ability to travel, domestically and internationally, without restrictions, approximately 3-5 times per year.
OTHER QUESTIONS:
How many associates are supervised directly? 0
How many contractors/temporary workers are usually supervised? 0
Is this position a Committee Lead? No
Is this position directly accountable for a Portfolio? No
Is this role responsible for a budget? Yes
EOE
YPO is an Equal Opportunity Employer. YPO takes pride in supporting a diverse workforce and demonstrates this through its policies and practices. YPO does not discriminate in recruiting, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability or any other legally protected status.
EOE
YPO is an Equal Opportunity Employer. YPO takes pride in supporting a diverse workforce and demonstrates this through its policies and practices. YPO does not discriminate in recruiting, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
