Operations Director

Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose:

The Operations Director provides high-level oversight to the HR, Finance, Business, Thrift Stores, and Property matters for the Okanagan Central Community Church (OC3) and all its ministries. The Operations Director provides direct supervision to mission partners working in these areas and provides indirect support to other MU Directors as they lead and direct their respective teams. Through sound management, the Operations Director provides supports to the entire MU’s leadership in the ongoing delivery of mission effectiveness.

Job start date is flexible.

Key Accountabilities:

• Serves actively as a member of the Director’s Team and Management Team for OC3. Under the direction of the corps officers, may assist in chairing the Management Team. Contributes in a positive, collaborative way to the integration of congregational and community ministries.

• Working in cooperation with THQ departments, oversees all finance, HR and property matters for OC3, with the support of other team members.
• Is directly involved in hiring, orientation, training/development, performance evaluation, recognition, discipline, and termination of direct reports in consultation with THQ HR and in compliance with Territorial standards and policies, under the direction of the Corps Officer(s). Lends support to all managers and mission partners as necessary.
• Provides direct supervision to the following team members: Volunteer and Kettle Manager, Property Manager, HR/Business Administrative Coordinator, and Thrift Store Managers. Meets with each incumbent on a regular basis to discuss responsibilities and concerns and collaboratively identify solutions that will ensure ongoing mission effectiveness.
• Assumes responsibility for conducting regular Employee Evaluations (performance/coaching/goal setting) with direct reports and ensures all other Managers do the same.
• In collaboration with Corps Officers, assists in reviewing and updating the staffing model required for optimum mission impact, drafts and finalizes job descriptions assuring proper approvals are in place for all jobs.
• Works with Director’s Team to develop mission partner training plans. Supports team building across Ministry Unit.
• Assists the Corps Officers in the oversight and management of local projects, with specific responsibility for all Property, Business components, ensuring effective change management strategies are employed.
• Serves as the Ministry Unit’s lead/overseer for the annual budget process, consulting with and receiving direction from the Corps Officers. Works with the budget team to prepare the MU’s annual operating budget and gathers input from the Management Team,
• Ensures ongoing monitoring and reporting to senior leadership on income and expenses. Trains/coaches Managers and CS Director in the ongoing monitoring of finances.
• Responsible for the establishment of, and ongoing compliance with internal HR/Finance/Property policies and procedures, with the support of the Management Team
• Responsible to ensure that all administrative practices meet any/all contractual, legal and internal Standards of Excellence and audit requirements.
• Receive, respond and act on Incident Reports and may deal with complaints that arise externally.

• Prepares and submits reports relating to Finance/Property/HR required for AMIRs, Standards of Excellence, Audits, etc.

• Develops and documents options and recommendations for specific business-related issues and problems, in collaboration with THQ. Supports key stakeholders in understanding the implications of options and decisions.
• Oversees the Ministry Unit’s external service contracts/agreements and leases.

Education and experience Qualifications:

• Completion of a formal College/University program of three academic years in a relevant field of study (Finance, Business Administration) is required.
• Additional coursework or level of education in finance, budgeting, and HR management will be considered as an asset.
• Alternate combination of education and experience may be considered.
• A minimum of 5 years of related experience, including experience in property/facilities management, financial management, and senior level internal and external communications.
• Supports the mission, vision and values of The Salvation Army.
• Respect and understanding of The Salvation Army - its mission, culture, and values.
• Possesses personal qualities and attitudes that respect and maintain the spirit, dignity and individuality of the guests and staff.
• Able to work in a consultative, diplomatic and tactful manner.
• Able to work cooperatively and effectively with staff, guests, visitors, and the public.
• Attention to detail, problem solving and analytical skills.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Seeks common ground in navigating challenging issues and constructively manages conflict to create win-win solutions wherever possible.
• Strong people and financial management skills
• Strong organizational and negotiation skills.
• Knowledge of HR practices/legislation.
• Good oral/written communication skills.
• Proven trainer and team-builder competencies.
• Adaptability/Innovation.
• Effective organizational and time management skills – self-motivated and disciplined self-starter
• Possesses both operational and strategic business acumen.
• Able to proactively recognize potential risks and issues, respond with solutions and engage others in implementing change.
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Working Conditions:

• Serves in a church office environment. The location of work may create a possibility of experiencing the following disagreeable conditions:
  • people with challenging behaviours
  • verbal abuse
  • minor risk of harm, injury, illness due to physical attacks from others and/or exposure to infectious diseases.
• Significant amount of computer work.
• The job includes longer periods of attentive listening and/or dealing with numbers, analysis of financial statements, etc.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.