We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, MuleSoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey.
What sets NeuraFlash apart?
Join NeuraFlash, where growth is not just a goal, but a way of life! Since our inception in 2016, we've been on a rocket ship, soaring to an average of 35%+ growth year over year. This rapid expansion has unlocked a world of exciting career opportunities for our team.
Imagine stepping into the heart of innovation, working with cutting-edge technologies like Salesforce, GenAI, and Amazon. Here, you won't just keep pace with the industry; you'll set it!
But growth isn't just about the company; it's about you. At NeuraFlash, we believe in endless learning. Our technical boot camps are your gateway to mastering new skills and technologies. Whether you're diving into GenAI or conquering Service Cloud Voice, we've got your back.
Our success is rooted in the satisfaction of our customers, and our exceptional CSAT score reflects that. Join our team, and you'll play a pivotal role in leading these impactful initiatives, contributing to meaningful change.
We are committed to nurturing positive working relationships, enabling us to harness the full potential of our team and drive success collectively. Through annual meet-ups in North America and India, as well as quarterly events online or in various regions, you'll build strong, cross-border relationships with teammates around the world.
Ready to become part of the NeuraFlash team? Let's redefine growth and innovation together!
The Onward Practice Leader will be responsible for growing NeuraFlash’s Onward (Managed Services) solutions and services teams.
Responsibilities:
Build, grow and manage NeuraFlash’s Onward Managed Services Practice from the ground up
- Create/expand our Managed Services offerings, go-to-market plan, and enable our sales and delivery teams to sell effectively
- Lead and develop the managed services team, including headcount and capacity management
- Set clear objectives for team members, ensuring their individual growth aligns with the NeuraFlash business
Ensure the success of NeuraFlash engagements
- Establish a trusted and valuable partnership with our MS clients
- Support all Onward MS teams to drive successful customer outcomes
- Drive longer contract periods and secure renewals
- Collaborate with other delivery leads associated with the account to ensure seamless delivery and leadership
Drive innovation and industry best practices into the organization
- Develop repeatable and scalable framework and process for successful delivery of Onward MS projects
- Continuously compile new industry trends and create awareness across the Managed Services practice and NeuraFlash leadership
- Identify opportunities to create reusable assets and new products around Managed Services
- Collaborate with Practice Leaders to develop value added, add-on products that we can provide to our MS customers
- In conjunction with other Neuraflash Leaders, develop product/tool-based topics that can be delivered to our customers on a quarterly basis
Provide Pre-Sales support
- Working hand-in-hand with Sales and Marketing on pre-sales activities to execute go-to-market strategy
Expectations:
- Contribute to NeuraFlash at a leadership level, be an advocate of our brand, and help NeuraFlash grow and scale
- Be NeuraFlash’s thought leader in Managed Services, Salesforce and Amazon
- Work with our Sales team to land our largest opportunities
- Partner with our Business Unit leaders to develop innovative assets and products focused on providing thought leadership to our Onward customers
- Contribute to our marketing efforts by helping to create new services offerings and providing input into materials that communicate to the market
Requirements:
Bachelor’s Degree in Business, Engineering, Information Technology or Management
- 5+ years experience with the Salesforce or AWS platforms, specifically with Managed Services
- 5+ years experience in a leadership role within a professional services/consulting organization
- Track record of practice development
- Strong presentation and communication skills
- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, our India office, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
- Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
- Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
- Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States, and India. If you prefer to work from your home, we can accommodate remote locations anywhere in the United States for our U.S. based employees, anywhere within British Columbia and Ontario for our Canadian employees, and anywhere within Colombia for our Colombian based employees!
Top Skills
What We Do
We are NeuraFlash, your Service Cloud and AI experts. As a leading AI and Platinum Consulting / ISV Partner of Salesforce, we are obsessed with helping our customers transform their businesses with Bots, Digital Channels, Service Cloud, Field Service Lightning, and Einstein Analytics.
We are a dynamic and fast-growing team of go-getters who are driven and passionate about customer success. Our team consists of not only certified Salesforce consultants but also AI experts. Whether it’s taking your initial first steps, enhancing existing solutions, or ongoing optimization, we help customers leverage the power of Salesforce Einstein and AI to improve their businesses and get the most out of their Salesforce.com investment.
Our Mission: Here at NeuraFlash we are obsessed with customer success and have a mission of helping our customers build their Salesforce story leveraging the power of AI. We specialize in building solutions that transform and optimize experiences: employee and customer. We believe that every customer and solution is unique and therefore have IP, tools and best practices to help any business achieve its Salesforce goals. We’re the “Service Cloud Guys” - it’s what we do!
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