The Field Service IT Technician will resolve computer-related issues for clients both onsite and remotely, provide hardware and software recommendations, and maintain accurate records of customer interactions and resolutions.
Vodastra Technologies is seeking a Field Service IT Technician to join our team! You will resolve computer-related issues for your clients.
Responsibilities:
- Network is Hand & Eyes Desktop skilled technician
- Onsite Hot swap solution proposed with spares onsite
- Resolve issues for clients via phone, in person, or electronically
- Recommend hardware and software improvements
- Track customer issues and resolutions
Qualifications:
Please contact Kwasi@214-236-4128 or [email protected] attention Kwasi if you meet these qualifications.
- Previous experience in IT, customer service, or other related fields.
- Strong troubleshooting and critical thinking skills.
- Printer/copier and laptop/desktop experience, technical training, or equivalent combination of education and technical experience.
- Computer skills including Microsoft Office Products, networking, and internet browsers.
- Knowledge of using diagnostic tools, service aids, and product schematics, to assess and resolve equipment and system failures
- Ability to maintain and complete accurate record keeping and processing of paperwork.
- Must work well independently, as well as follow directions.
- Able to handle more than one responsibility at a time.
- Able to work under deadline pressures.
- Strong communication skills, organizational skills, and time Management.
- Ability to build rapport with clients.
- Positive and professional demeanor
Top Skills
Customer Service
Diagnostic Tools
It
MS Office
Networking
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