Network Community Manager

POSITION PURPOSE

The Networks Community Manager (NCM) will support the adoption and amplification of key platforms used within Networks/Communities. They will provide support for any interest-based communities and related platforms by determining platform enhancements, communications, training, and/or change management. As a community advocate, the Networks Community Manager will work with stakeholders to understand individual needs and deliverables, as well as collaborate with corresponding teams across YPO.

PRIMARY RESPONSIBILITIES

• Offer high-touch service to facilitate network adoption of YPO platforms, including the organization’s newest digital environment purposed for member connection and engagement.

• Help identify and prioritize needs that will improve the business/member experience.

• Collaborate with Council Directors, Network Directors, and Network Engagement Managers to understand the landscape of each network, applying knowledge towards the development of effective training materials (around YPO platform adoption).

• Facilitate and manage virtual or in-person trainings, which include 1:1, small groups, and large group sessions.

• Foster continuous learning and development by collaborating with the network leadership team to identify and facilitate overarching department sessions.

• Collaborate with team members and stakeholders to develop and implement project plans based on business needs.

• Collaborate with Software Engineering and Product Management to share and consolidate network needs to ensure proper implementation of the department’s technology needs.

• Partner and collaborate with internal partners and stakeholders to develop and implement project plans based on business needs.

• Act as a global administrator on behalf of networks to support moderation efforts/the removal of inappropriate member posts. This may include the monitoring of a shared Salesforce console to address member queries (related to YPO platforms).

• Serve as an agent for expert digital engagement by continually gathering input, sharing industry best practices, and leveraging existing internal knowledge of proven tactics to enhance the overall member experience.

• As needed, assist with provisional project needs such as the periodic development of engagement materials and collateral.

SKILLS

• Ability to work collaboratively in a multi-cultural organization with international members, helping them achieve excellence in voluntary roles for YPO initiatives.

• Excellent interpersonal skills, including strong diplomacy skills with the ability to build meaningful relationships with all levels of associates, members, and vendors. Adaptable, insightful, empathetic, and reliable. 

• Able to maintain discretion and integrity of confidential information. 

• Resourceful and able to work independently with initiative and good judgment. Effective time management, organization, and prioritization skills with the ability to focus on varied projects. 

• Possesses a distinct global mindset, sensitive to local and international customs and protocols. 

• Able to identify problems, research alternatives, provide solutions, and/or resolve issues in a timely manner. Anticipates internal client needs and delivers with clarity. 

• Analytical thinker with the ability to influence and guide processes with appropriate approach and execution. Natural curiosity and desire to learn more; proficiency and interest in applying new technologies and tools. 

• Excellent verbal and written communication skills, including proofreading, with meticulous attention to detail. Adjusts communication style appropriately to the audience.

• Professional presence, appearance, and stature to interact easily with YPO members, C-level executives, and peers at all levels within the organization.

EXPERIENCE/BACKGROUND

• 5+ years of experience in a communication, account, or project management position, with a focus on developing and executing strategies that cultivate engagement.

• Experience in digital platform management, maintenance, and/or design. This may include responsibilities working within WordPress, Squarespace, Hivebrite, SalesForce Community, or equivalent platforms.

• Experience in training specifically around the adoption of new digital platforms and systems.

• Experience with project management, or large-scale system launches, preferably centered around digital transformation or platform migration.

• Exposure to digital and/or mobile products, including virtual communities and customer relationship management databases (such as Salesforce) is required.

• A foundational understanding of digitization, information architecture (IA), user experience (UX), user flows, and user interface (UI) design principles is highly preferred.

• Knowledge of multilayered communication and engagement plans for virtual communities.

• Experience with project management software, Microsoft suite, and data reporting platforms is required. Additional utilization of design software and email marketing platforms is preferred.

• Experience in an association or membership organization, specifically involved with membership, governance, marketing, social media management or events.

EDUCATION/TRAINING/CERTIFICATION

• Bachelor’s degree or equivalent experience required.

• Proficient in Microsoft Office Suite and database management systems, preferably CRM.

PHYSICAL REQUIREMENTS

• Ability to work flexible and/or extended hours as needed to accommodate members and team members in multiple time zones.

• Willingness and ability to travel, domestically and internationally, without restrictions, approximately 10% per year.

EOE

YPO is an Equal Opportunity Employer. YPO takes pride in supporting a diverse workforce and demonstrates this through its policies and practices. YPO does not discriminate in recruiting, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.