Multimedia Designer

Who We’re Looking For

At ScalePad, we hire thoughtful builders who want their work to matter. Our roles are designed for people who thrive on driving impact, see ambiguity as an opportunity, and believe that raising the bar is a team sport.

We don’t bring people in to run playbooks. We hire people who want to rewrite them. And in this role, you’ll get to do that, while shaping the future of managed services for our global partners. (That’s what we call our customers.)

What is ScalePad

At ScalePad, we’re building more than software; we’re building confidence and clarity for the people who manage the technology businesses rely on every day.

Our mission: help MSPs evolve into MVPs (their clients’ most valuable partner). Our tools turn them from reactive service providers into strategic advisors through a consistent, scalable Customer Success motion.
Our product suite unifies risk insights, client planning, and service delivery so MSPs can have smarter conversations, show clients their value, and grow their revenue. 

But our purpose goes beyond our software. We’re creating a workplace where curious, growth-minded people can do their best work, where ideas are valued, progress is shared, and everyone belongs. Together, we’re creating a future where MSPs don’t just keep businesses running, they help them thrive. We believe that when our partners succeed, we all do.

With offices in Vancouver, Toronto, Montreal, and Phoenix and a global-first mindset. ScalePad has grown into a category leader trusted by 12,000+ partners across 60+ countries. We’ve been recognized for our products and corporate culture by MSP Today, G2, and Great Place to Work™, to name a few. 

About The Role 

This is a production-heavy design seat on a small creative team that directly supports go-to-market. Half your time goes to video and motion, short-form social cuts, product launch spots, animated assets for paid and organic. The other half is digital design: ad creative, landing page visuals, social graphics, event collateral, and whatever the campaign needs that week. The work is measured by whether it performs, not whether it looks good on a deck.

AI isn't a line item here, it's how the role works at the volume and quality expected. You'll use generative and assistive AI tools throughout your process: concepting, storyboarding, rough cuts, asset variation, layout iteration. The expectation is that you're already doing this and have opinions about which tools are worth using and which aren't.

You'll work closely with the Creative Lead and the rest of the creative team to build and maintain visual systems that hold up across channels and formats. The environment rewards people who ship, learn from performance data, and tighten their process every cycle.

What you'll own

Get ready to go beyond order-taking. Your strategic responsibilities include:

• Full video and motion production end-to-end — ideation, scripting, storyboarding, editing, and final delivery for marketing campaigns, product launches, and brand work.
• Short-form and long-form video content shaped for platform-native behavior (LinkedIn feed, YouTube pre-roll, Instagram Stories, etc.), not reformatted from a single master. (AI-augmented: rough cuts, captioning, format adaptation)
• Motion graphics and animated assets optimized for digital performance — social, web, paid media. (AI-augmented: asset variation, rapid iteration across formats)
• Campaign and brand design assets across the full surface area: digital ads, social graphics, landing pages, event collateral.
• Content layouts structured for scannability, SEO, and AI-search visibility. (AI-augmented: layout prototyping, copy-to-design iteration)
• Brand consistency enforcement — applying and evolving brand guidelines across every output.
• Creative ideation and visual concept development alongside the content and broader marketing teams.
• Review and refinement of social design assets in collaboration with content.
  

What we're looking for

We care about what you can do more than where you’ve done it. However, experience in the following areas will help you hit the ground running in this role:

• 7+ years in motion design, video production, and digital design, specifically within SaaS or B2B tech.
• A portfolio that shows conversion-focused work: video, motion, and digital design that was built to perform, not just to look sharp.
• Experience producing for multi-channel campaigns within a marketing or brand team.
• Advanced proficiency in Adobe Creative Suite and Figma.
• Strong motion graphics and animation execution, not just After Effects templates, but real craft.
• Solid visual design fundamentals: typography, layout, hierarchy, composition.
• Ability to manage concurrent projects and hit deadlines without quality slipping.
• Working knowledge of accessibility and UX best practices.

Nice-to-haves

• Experience with 3D animation, Cinema 4D, or similar tools.
  

Perks

ScalePad offers our employees a blend of purpose, growth, and genuinely great perks.

• Everyone’s an owner. Share in our success through our Employee Stock Ownership Plan (ESOP) and RRSP matching.
• Structured mentorship with builders. Join opt-in mentorship programs and learn directly from founders and senior leaders who’ve scaled multiple SaaS ventures and spent decades in the MSP industry.
• Invest in your growth every year. Access an annual professional development budget to level up your skills, your career, and your impact.
• Set yourself up with great tools. Work with brand new, top-of-the-line hardware and equipment so you can do your best work, whether you’re at home or in one of our hubs.
• Modern ways of working. Roles at ScalePad are structured as remote or hybrid, with hub locations in Vancouver, Toronto, Montreal, and Phoenix. Specific work models are outlined in each posting.
• Support for hybrid life. Receive a monthly stipend to help you create an effective hybrid or remote work environment.
• Well-being and time to recharge. Take care of yourself with 100% employer-paid benefits.
  

Before You Apply

This is a full-time role for those who are eligible to work in Canada or the United States. We thank all applicants for taking the time to apply, but only candidates who make it to the next stage will be contacted.

Note on AI Use: ScalePad uses AI technology to support certain administrative aspects of our hiring process, such as transcription, note-taking, and interview documentation. These tools are strictly used to assist our team and have no influence on candidate evaluation or hiring decisions.

No recruiters, please.