Henry Schein One (HSOne) is the global leader in dental management, analytics, communication, and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets done.
We’re looking for an IT Helpdesk Analyst who loves solving problems and keeping teams running smoothly. You’ll be the go-to person for day-to-day tech support, managing the helpdesk queue, troubleshooting hardware and software issues, and supporting onboarding and office IT needs. With a mix of on-site presence and hands-on problem-solving, you’ll play a key role in keeping our IT systems efficient
This is a fully on-site role, five days a week, at our Surrey office near Guildford Mall
Key Responsibilities
Own and manage the IT helpdesk queue, resolving support requests efficiently from intake to resolution
Provide technical support across Windows environments (primary focus), macOS systems, and basic Linux troubleshooting
Troubleshoot common end-user issues including email, laptops, monitors, peripherals, and workstation setups
Act as the on-site IT presence, assisting employees with walk-up and time-sensitive requests
Support employee onboarding and offboarding, including hardware provisioning and access setup
Use ticketing systems to track issues, prioritize work, and meet service expectations
Create and maintain clear IT documentation and process guides to reduce repeat issues
Partner closely with the IT Engineer on escalations, cross-training, and coverage during absences
Identify recurring issues and proactively recommend improvements to tools, workflows, or documentation
Qualifications
3+ years of experience in an IT Helpdesk, Desktop Support, or similar technical support role
Diploma or degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
Strong hands-on experience supporting Windows environments
Working knowledge of macOS and basic Linux concepts, or a demonstrated willingness to learn
Experience working with ticketing systems and managing multiple requests concurrently
Strong analytical and problem-solving skills with the ability to work independently
Excellent communication skills and a service-oriented mindset
Self-motivated, organized, and comfortable operating in a fast-paced, people-facing environment
Ability to work on-site with flexibility as business needs evolve
Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein One Canada strives to operate a policy of equal opportunity and not discriminate against any person's gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.
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