Provide second-level operations support for telecom networks, handling incident and problem management, preventive maintenance, SLA-driven ticket resolution, 24x7 on-call coverage, procedure updates, team training, scripting for automation, and periodic on-site deployment (six months) to Saudi Arabia.
Our Exciting Opportunity!
This Job Role is responsible for the coordination, management, and execution of proactive and reactive maintenance activities that require a Second Level Operations support. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
Please note that this role requires travel to Saudi Arabia for six months to support business needs.
You will:
• Ensure Technical Authority Support Activities, Incident Management, preventive maintenance and performance management• Assist with Problem Management and support in project activities• On regular base covering the 7x24 Call-out responsibility• Handles from reception until closure of the Trouble Tickets and Service Requests from customer and assure the time restoration within SLA. • Participate in the creation / updating of the procedures and the Technical Instructions in order to be in line with the technical standards in force. Provide support in improving technical procedures.• Coordination and training of new team members if nominated to perform this activity by the direct manager.• Experiences and continuous self-improvement in Telecomunication and related activities within the project.• Generate scripts or any other program required in daily activities.
To be successful in the role you must have at least 5 of the following:
• Degree in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent• Good level of English• 5G Telco Cloud Infrastructure (NFVI, Edge) is a plus
• Excellent understanding of PS and EPC architectures (2G/3G/4G)
• Proven knowledge and work experience with PS 5G equipments• Linux operating system commands • SIGTRAN protocol stack and troubleshooting • Understanding of IP routing protocols and MPLS will be a plus.
General competence:
• Be able to work independently and proactively• On-call 24x7 availability in a team rotation system• Flexible and responsive• Open approach to solving problems• Methodical approach to work• Must be able to work to tight timelines.
Perks:
We understand that your happiness and success go hand in hand. That's why we have a wide array of employee benefits and perks that not only cater to your needs but extend their warmth to your family. We are a workplace that embraces the value of work-life balance, where your personal life is revered and respected. Our innovative work environment is designed to be hybrid, family-friendly, and flexible, ensuring you have the freedom to thrive in both your professional and personal spheres.
Here are some of our benefits:
• 25 + vacation days and additional 2 days off per year for personal time• Flexy time and hybrid ways of working, with additional support for home office from the company• Medical subscription for you and your close family• Life and accidents insurance coverage• Flexible benefits monthly budget and 1000+ offers to choose from (gym, meal vouchers, travel, pension, retailers vouchers, personal development classes, gifts and many others)• Short and long term variable pay plans available company wide.
Other programs:
• rewards and recognition program to appreciate and be inspired by others• refer a friend and choose to work with those close to you
• internal communities of CSR Volunteers and sports teams
Learning platforms and programs to develop your skills, as well as curated external content from various libraries.
Why join Ericsson? At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Romania (RO) || Bucharest
Req ID: 788192
This Job Role is responsible for the coordination, management, and execution of proactive and reactive maintenance activities that require a Second Level Operations support. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
Please note that this role requires travel to Saudi Arabia for six months to support business needs.
You will:
• Ensure Technical Authority Support Activities, Incident Management, preventive maintenance and performance management• Assist with Problem Management and support in project activities• On regular base covering the 7x24 Call-out responsibility• Handles from reception until closure of the Trouble Tickets and Service Requests from customer and assure the time restoration within SLA. • Participate in the creation / updating of the procedures and the Technical Instructions in order to be in line with the technical standards in force. Provide support in improving technical procedures.• Coordination and training of new team members if nominated to perform this activity by the direct manager.• Experiences and continuous self-improvement in Telecomunication and related activities within the project.• Generate scripts or any other program required in daily activities.
To be successful in the role you must have at least 5 of the following:
• Degree in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent• Good level of English• 5G Telco Cloud Infrastructure (NFVI, Edge) is a plus
• Excellent understanding of PS and EPC architectures (2G/3G/4G)
• Proven knowledge and work experience with PS 5G equipments• Linux operating system commands • SIGTRAN protocol stack and troubleshooting • Understanding of IP routing protocols and MPLS will be a plus.
General competence:
• Be able to work independently and proactively• On-call 24x7 availability in a team rotation system• Flexible and responsive• Open approach to solving problems• Methodical approach to work• Must be able to work to tight timelines.
Perks:
We understand that your happiness and success go hand in hand. That's why we have a wide array of employee benefits and perks that not only cater to your needs but extend their warmth to your family. We are a workplace that embraces the value of work-life balance, where your personal life is revered and respected. Our innovative work environment is designed to be hybrid, family-friendly, and flexible, ensuring you have the freedom to thrive in both your professional and personal spheres.
Here are some of our benefits:
• 25 + vacation days and additional 2 days off per year for personal time• Flexy time and hybrid ways of working, with additional support for home office from the company• Medical subscription for you and your close family• Life and accidents insurance coverage• Flexible benefits monthly budget and 1000+ offers to choose from (gym, meal vouchers, travel, pension, retailers vouchers, personal development classes, gifts and many others)• Short and long term variable pay plans available company wide.
Other programs:
• rewards and recognition program to appreciate and be inspired by others• refer a friend and choose to work with those close to you
• internal communities of CSR Volunteers and sports teams
Learning platforms and programs to develop your skills, as well as curated external content from various libraries.
Why join Ericsson? At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Romania (RO) || Bucharest
Req ID: 788192
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