Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department OverviewMotorola Solutions is building talent pipelines to meet future hiring demands. This is a pipeline role, while there is not an immediate opening, we want to build relationships with prospective candidates like you. If your background is a match to our requirements, we’ll follow up with an exploratory conversation.
Job Description
Candidates must be located within the Tallahassee area.
Responsibilities:
-
Monitor devices and systems for negative performance impacts
-
Perform periodic MV/LPR software patching
-
Troubleshoot hardware issues, replace defective components
-
Troubleshoot software issues, execute appropriate configuration changes
-
Troubleshoot connectivity issues, using appropriate networking toolsets
-
Provide peripheral device function checks to verify proper function and optimal performance
-
Provide high level training for administrators and end users on product and system configuration
-
Provides tailored technical customer operations support
-
Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance
-
Executes customer operations policies and procedures
-
Builds and maintains positive, effective, and mutually beneficial-working alliances with customers
-
Initiates problem solving action and follows through to resolution
-
Work closely with customer support teams and engage contractually covered third-party vendors to provide any additional information required by Technicians to analyze and resolve incidents/problems.
-
5+ years of experience in one or more of the following: Electronics Technician, System Technologist, System Manager, Field Service, or IT
-
Windows administrator, windows networking, TCP/IP, Wi-Fi/Router configuration, IP device configuration, strong hardware and software troubleshooting skills
-
Law Enforcement environment a plus
-
Excellent customer service and communication skills
-
Able to train/demonstrate hardware and software product capabilities in a classroom style setting
-
Installation project management, coordinating with internal / external resources to see customer installation from conception to completion
-
City Government and Law Enforcement environment a plus
-
Demonstrated ability to develop relationships and collaborate across organizational boundaries to resolve process issues
-
Demonstrated ability to work effectively in a matrix environment
-
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
-
Onsite work position; greater Tallahassee, FL area.
- Ability to travel up to 25%
Target Base Salary Range: $72,700 - $145,400 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
Basic Requirements
-
High School Diploma or equivalent
-
5+ years of experience in one or more of the following: Electronics Technician, System Technologist, System Manager, Field Service, or IT
-
Must be able to obtain background clearance as required by government customer
Travel RequirementsUnder 25%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].
