Marketplace Enterprise Feed Manager

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been  recognized numerous times  for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

Responsibilities

• Manage the implementation of product listings and order integration setup to e-commerce channel expansions for our clients by reviewing client data and technical requirements

• Support 10 + Enterprise Marketplace clients 

• Establish project scope by identifying and prioritizing client requests and utilize Feedonomics platform to achieve customer satisfaction

• Utilize the Feedonomics platform to import and map attributes from a variety of files, including CSV, XML, custom scripts, and API-based platform integrations

• Schedule exports to automate product listings to various marketplaces

• Set up order management automation between Feedonomics and the client’s order management system

• Communicate effectively with clients and other internal teams, ensuring accurate expectations are met and timely responses

• Facilitate monthly virtual client meetings and manage multi-client communication

• Oversee communication and work done for accounts under your management and delegate work to appropriate teams

• Keep immediate supervisor informed of any client escalations and provide weekly updates on the status of accounts, special projects, and other ad hoc assignments

• Adhere to Feedonomics procedures and best practices through managing internal documentation, updating account notes and following process documents

• Participate in strategic business reviews alongside Sales and Customer Success teams

Requirements:

• 3+ years experience with marketplace account management, focus on managing product feeds and data

• Hands-on experience with top US marketplaces data such as Amazon, Walmart, Target+, or eBay

• Strong passion and drive to succeed

• Ability to multi-task and adhere to deadlines

• Well-organized with a customer-oriented approach

• Excellent written and verbal communication skills

Education

• Bachelor’s Degree in computer science required or equivalent work experience

Diversity, Equity, and Inclusion at BigCommerce

Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.
Learn more about the BigCommerce team, culture and benefits at  https://careers.bigcommerce.com .

Protect Yourself Against Hiring Scams: Our Corporate Disclaimer 

BigCommerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:
BigCommerce does not offer jobs to individuals who do not go through our formal hiring process.
BigCommerce will never:

• require payment of recruitment fees from candidates;
• request personally identifiable information through unsanctioned websites or applications;
• attempt to solicit money from you as part of the hiring process or as part of an employment offer;
• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from BigCommerce, we urge you to be extremely cautious and avoid engaging or responding.