Managing Director, Loyalty & Partnerships

Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products.

Pattison Food Group Ltd. is a certified Great Place to Work® and consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ more than 30,000 team members.

We have an exciting opportunity for a full-time Managing Director, Loyalty & Partnerships to join our More Rewards team in Langley, BC.  

Reporting to the Vice President, Customer Loyalty, The Managing Director, Loyalty & Partnerships is responsible for the strategic advancement of the More Rewards program. This role oversees the design, direction, and execution of loyalty strategies that strengthen customer value, drive measurable business impact, and support the broader objectives of Pattison Food Group. This position carries significant influence across the organization and plays a central role in shaping the future of loyalty for one of Canada’s most established retail portfolios.

You will be responsible for:

• Strategic Direction
  Define and lead the long-term strategy for the More Rewards program, identifying growth opportunities and ensuring alignment with enterprise priorities.

• Team Leadership
  Manage a team of loyalty professionals, providing clear direction, operational discipline, and a focus on performance and accountability.

• Enterprise Partnership
  Collaborate closely with PFG retail banners and cross-functional teams to drive integration of loyalty priorities, support key initiatives, and advance customer-centric decision making.

• Partner Management
  Oversee the partner ecosystem, maintaining strong relationships and negotiating agreements that enhance program value, reach, and financial performance.

• Financial Governance
  Accountable for loyalty financial performance, including target setting, forecasting, budgeting, and return-on-investment assessments.

• Insights and Analytics
  Use data and analytics to understand customer behaviour, guide strategy, and evaluate program effectiveness. Champion measurement discipline and a test-and-learn mentality.

You have:

• A bachelor's degree in marketing, business administration, or a related field; an MBA or similar advanced degree is an asset.

• 10+ years of progressive experience in loyalty, CRM, customer engagement, or related fields within complex, customer-focused organizations.

• Proven experience managing teams and delivering results in a multi-stakeholder environment.

• Strong partner management capabilities, including contract negotiation and strategic relationship oversight.

• Demonstrated ability to translate insights into actionable strategies and business cases.

• Ability to travel as required.

You are:

• Emotionally Intelligent: Self-aware, empathetic and possess a high level of Emotional Intelligence (EQ). 

• Strategic and decisive – Able to assess complex issues, establish priorities, and set clear direction.

• Customer-focused – Draws on customer insights to guide decisions and strengthen program value.

• Financially grounded – Connects strategy to financial outcomes and long-term program health.

• Relationship-oriented – Builds trust quickly and navigates complex stakeholder dynamics effectively.

• Insight-driven – Uses data and analytics to inform decisions and evaluate program performance.

• A culture steward – Fosters accountability, professionalism, and a high-performing team environment.

What we offer:

In addition to a highly competitive salary, we offer a great range of benefits, a company pension plan, free parking, exclusive team member offers, and opportunities for development and career progression.

If you’re looking to join a team that puts people first, you’re in the right place. Apply online today!

The compensation offered for this position will take into consideration location, education, skills, experience and other factors.

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Compensation Details:

The compensation offered for this position will take into consideration location, education, skills, experience and other factors.