Manager, Technical Writer- Capital One Software (Remote)
Capital One has taken a bold journey to build a technology company while operating in a complex, highly regulated business. We have built out a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale.
Through this journey, we've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. Capital One Software is the Line of Business that supports Capital One's imperative to make our software available to others. The Capital One Software team is exploring how these internal solutions across cloud, data, governance, and applications could serve the needs of other companies born or built in the cloud.
Capital One has been building cutting edge SaaS products, and now we are ready to release our own set of products externally.
Capital One Software is hiring a Manager, Technical Writer to support customer enablement for new and existing products. This candidate will be responsible for creating various customer-facing documentation, including user manuals, help files, system integration guides, API documentation, and FAQS. The candidate should be able to communicate complex information clearly and efficiently to both technical and non-technical audiences.
Responsibilities
- Review documentation for consistency across processes through application of standards and style guides
- Transform complex, technical material into clear and concise documentation that will be read by target audience members such as Engineers, Product Managers, Architects, and Senior Leadership.
- Translate complex ideas into understandable logical concepts using both architectural diagrams and supporting descriptions
- Write in a formal technical writing style (for example, active voice, implied you, consistent tenses, etc.)
- Conduct in-depth interviews with subject matter experts to fully understand the architecture or products
- Collaborate with engineers and architects on a daily basis to ensure documentation is kept up-to-date
- Rely upon metrics and other forms of data to understand the variation in utility of the content, and identify areas in need of review
- Maintain and continuously update content management system(s) of documentation
Basic Qualifications:
- Bachelor's degree or military experience.
- At least 5 years of technical writing experience.
- At least 1 year of experience with Markdown and Git
Preferred Qualifications:
- 1+ year experience working with documentation authoring tools, e.g., Hugo, GitBook, and Confluence.
- Ability to collaborate with developers to translate their content into easily understood documentation
- Experience writing in an Agile software development process
- Solid understanding of data management technologies and processes
- 7+ years of technical writing experience
- 1+ year experience with SDLC
- 3+ years experience in software development
- 1+ year experience in a financial services industry
- 3+ years experience working in an Agile environment
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $115,200 - $131,500 for Manager, Process Management
McLean, VA: $126,700 - $144,600 for Manager, Process Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
