Who we are
Petal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights.
The Medcom division is the leading medical billing services provider in British Columbia, boasting over 30 years of experience and offering a personalized approach to its services.
Our commitment to fostering an exceptional workplace culture has earned us notable recognitions, including being listed as a Great Place to Work in both the technology and healthcare sectors. Join us in our mission to empower healthcare innovators and improve healthcare differently.
Why this role is interesting
This is more than an operations role, it’s an opportunity to shape and strengthen billing operations across British Columbia.
In this role, you will:
Support teams through growth, change, and integration
Build strong, lasting relationships with clients in a service-driven environment
Enhance operational performance and service quality
Identify opportunities and help guide the evolution of billing operations across BC
Contribute to a collaborative and evolving healthcare ecosystem
This role is well suited for someone who brings experience, sound judgment, and a people-centered approach, and who is comfortable working across both team and client environments.
What you’ll do
As Manager, Billing Operations, you will support billing teams across BC while ensuring high-quality service delivery and consistent operational performance.
Support & grow teams
Coach and support a team of billing professionals and team leads
Strengthen team capabilities and encourage accountability, collaboration, and knowledge sharing
Foster a positive and inclusive environment during periods of change
Improve operations
Oversee billing productivity, accuracy, and turnaround times
Use performance insights to identify trends, prioritize opportunities, and implement improvements
Build a strong understanding of operations within your first 90 days
Client relationships & issue resolution
Act as a key point of contact for complex issues
Navigate conflict situations with care and professionalism to reach effective outcomes
Build and maintain strong relationships with physician clients (virtual and in-person)
Coordinate and participate in client meetings across the region
Integration & continuous improvement
Support the integration of teams, processes, and systems
Align workflows and contribute to the evolution of best practices across teams
Keep the Director informed of progress, challenges, and opportunities
What we’re looking for & how you’ll work
Proven experience managing and developing teams in an operations or service environment
Ability to identify opportunities for improvement and contribute to operational direction
Clear communicator who builds trust and maintains strong working relationships
Ability to navigate complex situations and support effective resolution
Experience working with clients in account, service, or partnership roles
Well-organized, dependable, and able to manage priorities independently
Comfortable working in a hybrid environment, including regular in-person client meetings
Based within commuting distance of North Vancouver or Duncan
Why join Petal
A hands-on role with a direct impact on physicians’ experience across BC
A work environment where collaboration and respect are part of everyday life
An experienced and approachable team
Evolving tools and processes
A growing company in the healthcare sector
What we offer
Recurring hybrid work allowance;
Compensation that recognizes your contribution;
4 to 6 weeks of paid vacation per year;
5 paid personal days per year ;
A group RRSP / DPSP plan with employer contribution;
A modular group insurance plan, from day 1;
An annual wellness allowance;
Access to the Lumino Health™ telehealth application;
An inclusive environment
Petal is committed to employment equity and encourages applications from underrepresented groups, including women, Indigenous peoples, persons with disabilities, and visible minorities. Accommodation is available upon request throughout the recruitment process.
Good to know
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