Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
About the role
We are looking for a Manager of Strategic Design to join the Customer Experience Research team within the Marketing department at Intact. This is a people leader role and will report to the Director of Customer Experience Research.
As a Manager, Strategic Design, you will lead a talented team of service designers, strategists and UX researchers, who transform customer-centric experiences with our brands and drive competitive outperformance at IFC.
Reporting to the Director of Customer Experience Research, your main responsibilities will be:
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Support your team in defining and executing experiences that help achieve strategic goals
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Team up with the Behavioural Economics and Consumer Insights teams to plan and execute initiatives that uncover opportunities for customers across our brands
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Ideate strategies that bring win-win outcomes for all users, stakeholders, and the business
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Collaborate with, lead, and empower teams through discovery > design > implementation
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Partner with executives and develop a deep understanding of their business objectives
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Develop compelling presentations that secure stakeholder buy-in and inspire teams
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Measure the progress and results of long-term journey transformation
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Mentor a design team and continually level up practices and operations
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Train and equip teams across our company with design and innovation methods
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Identify and promote new areas in the organization where design can provide value
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Champion and advise on design and research practices at all levels of IFC
Your assets
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10 years’ experience in human-centered design and customer experience research, ideally within a marketing environment
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Master Dedree or equivalent experience
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5 years’ experience leading direct reports and mentoring design teams
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Visionary, inclusive leadership paired with fast-paced decision-making skills
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Highly organized, exceptional project management skills, and proven abilities to work in a fast-paced environment with tight deadlines
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Proven track record of innovating within large organizations
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Experience designing for both customer and employee experiences
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Experience working within a Marketing environment
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Experience owning projects and being accountable for results
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Excellent communication skills with ability to influence and build consensus
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Expert facilitator of ideation sessions, co-creation workshops and design sprints
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For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country
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No Canadian work experience required however must be eligible to work in Canada
#LI-Hybrid
What we offer
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
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A financial rewards program that recognizes your success
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An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
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An extensive flex pension and benefits package, with access to virtual healthcare
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Flexible work arrangements
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Possibility to purchase up to 5 extra days off per year
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An annual wellness account that promotes an active and healthy lifestyle
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Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
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A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
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Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
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Inspiring leaders and colleagues who will lift you up and help you grow
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A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.
Intact (intactfc.com) Vancouver, British Columbia, CAN Office
999 W Hastings ST, Vancouver, BC , Canada, V6C 2W2
