Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
Healthcare is one of the most critical systems in people’s lives, yet it’s stuck on fragmented technology that leaves patients waiting, providers guessing, and entire health systems struggling to connect. At Zocdoc, we refuse to accept that; we’re not here to patch cracks, we’re here to rebuild the operating system of healthcare. We’re building an AI-powered product platform that redefines how healthcare connects, transforming antiquated systems into clean, reliable services that power provider interactions, enterprise APIs, and every patient outcome.
As the Engineering Manager for Interop Platform, you’ll be center stage to Zocdoc’s growth and product development. This isn’t just running a team; it’s owning the product platform strategy that defines Zocdoc’s future. The platform you lead will be the foundation for our most strategic bets: scaling Zo, our phone AI agent, automating product onboarding, making integrations observable and self-serve, and enabling enterprises to connect with confidence. Your work will influence not just how Zocdoc builds products today, but how we become the healthcare platform of tomorrow.
This is your chance to build at the highest level of impact: raising the bar on technical rigor, scaling APIs and data systems, and developing engineers into leaders. You’ll make Interop’s progress visible not just in code but in business outcomes, powering Zocdoc’s most strategic bets and leading the broader charge to make us the healthcare platform that finally gives power to the patient.
You’ll enjoy this role if you…
- Want to be at the center of Zocdoc’s growth, leading the product platform that powers everything from exciting new products like Zo to our core Marketplace and industry-leading enterprise APIs.
- See platform strategy as product strategy, and you’re fired up by building scalable, AI-enabled systems that define what the business can do next.
- Are a technical leader who thrives on building and coaching high-performing, mission-driven engineering teams.
- Enjoy the challenge of balancing long-term platform strategy with fast-moving business tradeoffs, making smart decisions on the fly without losing sight of the bigger picture.
- Get energy from pacing ahead of demand — anticipating product needs, building reusable systems, and laying track before trains arrive.
- Believe in impact through leverage: data platforms, APIs, product onboarding automation, and observability as the multipliers that enable dozens of products.
- Want to build not just services, but the operating system of healthcare — technology that gives power back to the patient.
- Excel at partnering with cross-functional stakeholders — Product, PMM, BD, and Sales — by navigating competing priorities, aligning diverse product asks into a cohesive platform strategy, and ensuring every capability delivered creates clear, measurable customer impact and adoption.
- Excited to grow as a leader, working closely with leadership to expand your influence.
Your day to day is…
- Leading and scaling the Interop Platform team- hiring, mentoring, and developing engineers into high performers and future leaders.
- Raising the technical bar- enforcing high standards for system design, code quality, observability, and reliability across all services.
- Owning platform delivery- ensuring APIs, data pipelines, and systems are secure, scalable, and reliable in a modern microservices cloud environment.
- Driving predictable execution- running clear planning, standups, and retros to ensure roadmap commitments are delivered with consistency and quality.
- Balancing priorities- making smart trade-offs between long-term platform investments and high-visibility business needs, keeping strategic goals in focus while unblocking immediate demands.
- Partnering across Zocdoc- working closely with Product, PMM, BD, and peer engineering teams to align on priorities, balance competing asks, and ensure every capability delivered drives real customer outcomes.
- Making progress visible- translating technical work into dashboards, narratives, and outcomes that executives, providers, and enterprise partners can understand and value.
- Anticipating future needs- pacing the platform ahead of demand by identifying reusable systems, data capabilities, and automation that unlock the next generation of products.
- Championing resilience- ensuring the platform meets enterprise-grade reliability, scalability, and HIPAA/PHI compliance requirements.
- Fostering innovation and continuous improvement- encouraging curiosity, experimentation, and investment in new technologies and patterns that expand Interop’s leverage.
You’ll be successful in this role if you…
- 7+ years of backend or platform engineering experience working on APIs, data platforms, scalable distributed systems, or similar technologies.
- 3+ years leading teams that delivered mission-critical systems in a modern cloud microservices environment.
- Have a proven track record of building and scaling product platforms, designing APIs, data pipelines, and distributed systems that became core to business growth.
- Have experience growing data platforms: ingestion, normalization, ETL pipelines, and serving models that scale with complexity while meeting security and compliance standards (HIPAA/PHI a plus).
- Are fluent in API ecosystems and developer experience, and know how to build customer-facing platforms developers adopt with confidence.
- Are fluent in observability and reliability practices, defining SLOs, building dashboards, running incident response, and ensuring service health is visible and actionable.
- Can balance long-term platform vision with short-term business tradeoffs, making pragmatic decisions on the fly without losing sight of strategy.
- Excel at partnering with cross-functional stakeholders and communicating clearly at all levels, aligning diverse asks into a cohesive platform strategy that drives real customer outcomes.
- Can grow and scale a high-performing team, hiring exceptional engineers, mentoring them into Staff and future leaders, and sustaining engagement and retention.
- Are passionate about being an AI advocate, embedding AI into platform workflows, championing automation, and using AI to reduce toil and expand what’s possible.
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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