Manager, Payment Services Operations-(Hybrid)

We are looking for Manager of Payment Services Operations & Tracing to lead a high-performing team overseeing Day and Night Image Exchange and Paper Payment Operations, including Day 2 Tracing activities, Payments Canada ACSS Settlement Operations, and Return Image & Paper Exchange. This pivotal leadership role focuses on driving operational excellence by collaborating with cross-functional departments on key projects, building strong partnerships with third-party vendors, and ensuring seamless remote capture processing across Canada. The ideal candidate will provide expert support for reconciliation and credit union inquiries while inspiring and empowering a dynamic, diverse team.  

What you'll be doing: 

• Manages the payment services operations 5 primary functions that includes: 

• Image and Paper Tracing Operations 

• Day Image Exchange and Paper Remittance Capture 

• Returns Image and Paper Returns Operations 

• ACSS\USBE & NISS Settlements Operations 

• Night Image Exchange and Paper Clearing Processing 

• Work on-site at Central 1 payment operations from Monday to Wednesday, with remote work available on Thursday and Friday. Must be on call 24/7 for operational issues. 

• Hire, train, and manage staff, including performance evaluations and development plans. 

• Set performance objectives, allocate resources, and ensure quality results. 

• Plan, organize, and manage the five operational functions in alignment with Central 1’s values and goals. 

• Develop long-term (5-year) plans to address evolving customer needs, industry trends, and business influence 

• Establish annual business and resource plans, manage budgets, and meet section targets. 

• Create and implement operational policies, standards, and best practices for continuous improvement. 

• Collaborate with other managers Payment Services and Information Technology throughout Central 1 with respect to the planning and management of the work and resolution of critical issues that could impact the accomplishment of objectives. 

• Represent Payment Services in meetings with Payments Canada, third-party vendors, credit unions, potential clients, and other organizations. 

• Foster a positive work environment emphasizing trust, open communication, creativity, and teamwork 

• Lead change management initiatives and promote ongoing operational improvements. 

• Identify and promote business opportunities to increase Central 1’s market presence. 

• Stay informed on Central 1’s policies, standards, and CPA rules related to payment services. 

• Perform other duties to support exceptional service and business goals. 

• Drive continuous process improvements and efficiency gains. 

What you'll have: 

• University degree in business, accounting, computer science or other suitable discipline.   

• A minimum of 10 years relevant experience, including at least 5 years in managing a functional area involving the leadership of staff and planning and managing business and operational performance in accomplishing objectives.     

• The capability to devise comprehensive long-term business strategies that ensure seamless payment operations and the smooth execution of daily tasks.   

• They should be proficient in formulating annual business objectives and resource plans, assigning resources judiciously, and managing financial budgets.   

• The role demands the ability to address diverse and multifaceted challenges, often requiring a careful balance of priorities and resources across different teams.   

• The individual must provide clear direction, establish expectations, maintain staff focus on targets, cultivate strong working relationships, take responsibility for outcomes, and instill urgency and commitment in reaching objectives.   

• Demonstrating strategic thinking and recognizing opportunities to boost business performance and streamline operations are crucial.   

• The ideal candidate will have exceptional skills in analysis, problem-solving, planning, organization, and change management.   

• Strong verbal and written communication skills are essential for engaging with staff and clients, resolving issues, and adjusting to shifting priorities and organizational demands.   

• Excellence in customer service, client relations, and team leadership is required, along with a solid understanding of business principles and practices. 

• Credit Union Experience considered a major asset  

Salary : $116,800 

The salary represents the job rate determined for the successful candidate who is fully competent in the role. The actual salary will vary depending on market conditions and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.  

 
#LI-Hybrid