Manager, Partner Success

About Us

Sophos is a global leader and innovator of advanced security solutions that defeat cyberattacks, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies. As one of the largest pure-play cybersecurity providers, Sophos defends more than 600,000 organizations and more than 100 million users worldwide from active adversaries, ransomware, phishing, malware, and more. Sophos’ services and products connect through the Sophos Central management console and are powered by Sophos X-Ops, the company’s cross-domain threat intelligence unit. Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity and information technology vendors. Sophos provides cybersecurity-as-a-service to organizations needing fully managed security solutions. Customers can also manage their cybersecurity directly with Sophos’ security operations platform or use a hybrid approach by supplementing their in-house teams with Sophos’ services, including threat hunting and remediation. Sophos sells through reseller partners and managed service providers (MSPs) worldwide. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Role Summary

The Manager of Partner Success will build and execute the strategic vision of our Partner Success (PS) program, fostering and maintaining strong relationships with our partners to drive exceptional performance and mutual growth. This leadership role is focused on the development of a new PS program, which is made-to-measure, and will ensure partner satisfaction, enhance engagement, and maximize the success of our partners in leveraging our products and services, ultimately benefiting our shared customers. The ideal candidate is a strategic thinker and proactive leader with outstanding communication skills, robust business acumen, and a deep commitment to collaboration.

What You Will Do

• Develop and implement a comprehensive Partner Success strategy and program, aligned with company objectives, prioritizing high-impact partners based on segmentation and strategic importance.
• Hire and lead the team to support the program’s growth efforts, setting the milestones for discovery, task tracking, deliverables, metrics, etc.
• Oversee and collaborate on the development and dissemination of partner enablement content, ensuring partners are equipped with the necessary tools and knowledge to effectively leverage our offerings throughout their customer segment.
• Establish and track key performance metrics for Partner Success, analyzing data to identify trends and opportunities for improvement, and providing actionable insights to both internal teams and partners.
• Conduct regular strategic reviews with partners to assess satisfaction, deliver ongoing value, proactively address challenges, and gather critical feedback.
• Collaborate with partners and distributors to design and implement customized strategies that align with their business goals, enhancing overall engagement and performance.
• Serve as the primary liaison for partner inquiries, ensuring timely and effective resolution of concerns to foster a positive and productive experience.
• Synthesize partner feedback to inform product development and service enhancements, driving continuous improvement in our offerings.
• Lead cross-functional collaboration with Channel, Sales, Enablement, Marketing, Renewals, and Product teams to align Partner Success initiatives with organizational goals.
• Prepare and deliver comprehensive reports on partner health, engagement metrics, and growth opportunities to senior leadership.
• Regularly share insights and strategic recommendations to evolve and enhance the Partner Success program, fostering a culture of continuous improvement.

What You will Bring

• 5+ years of experience managing a team.
• 5+ years of experience as a CSM, Account Manager, Channel/Partner Manager or related customer facing role at a B2B technology company. 
• Extensive understanding of partnership dynamics with demonstrated success in building and maintaining strategic relationships at an executive level.
• Exceptional communication and interpersonal skills, with a strong ability to influence and drive collaboration across teams.
• Strong analytical mindset with a proven ability to leverage data and metrics for strategic decision-making.
• Excellent organizational skills and meticulous attention to detail, with a track record of managing multiple priorities effectively.
• Knowledge of cybersecurity or related industries is highly desirable.
• Experience in developing and refining processes that enhance partner experiences and outcomes is a plus.

In Canada, the base salary for this role ranges from $98,400 to $164,000. In addition to the base salary, there's a component for target sales commissions alongside a comprehensive benefits package. A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs. 

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Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.

What's Great About Sophos?

· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.

· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit

· Employee-led diversity and inclusion networks that build community and provide education and advocacy

· Annual charity and fundraising initiatives and volunteer days for employees to support local communities

· Global employee sustainability initiatives to reduce our environmental footprint

· Global fitness and trivia competitions to keep our bodies and minds sharp

· Global wellbeing days for employees to relax and recharge 

· Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. 

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. If you have any questions about Sophos’ data protection practices, please contact [email protected].