Manager, Implementation

We’re Quandri, our mission is to unlock the world’s insurance data so brokerages and agencies can best serve their clients. Our Renewal Intelligence Platform is designed to help brokerages save time, increase profitability, and drive better outcomes for their staff, clients, and business. 

We saw 3x ARR growth last year and have plans to continue to grow both revenue and our team this year. Named one of LinkedIn’s Top Canadian Startups in 2024, we have already made a big impact on the insurance industry. However, what matters most is making our customer’s lives better one renewal at a time. We want you to be a critical part of that journey! We’re a hybrid company, with ⅔ of our team in Vancouver and the rest distributed. For those in Vancouver, we have an office in Gastown that we expect people to be at three days a week. We understand both the advantages of some flexibility around personal lives, and the positive interpersonal effects of in-person collaboration.

Running a profitable personal lines book of business is harder than ever for insurance brokerages. Market conditions, rising costs, talent shortages, and staffing constraints are just some of the challenges that hinder profit margins, scalability, and exceptional client service. Trusted by 5 of Canada’s top 10 brokerages, Quandri is transforming the renewal process with AI-driven automation, enabling proactive workflows and delivering data-driven insights.

Today’s renewal process is often reactive, with brokers focusing on clients who request help rather than adopting a proactive, data-driven approach. Quandri is revolutionizing renewals by offering a platform that uses AI and automation to streamline operations. This allows brokerages to retain more business, enhance client and staff experiences, reduce E&O risk, and boost sales through upselling and cross-selling.

Looking to make an impact in your next role? How about transforming an entire industry? At Quandri, we’re unlocking new frontiers in insurance. To do that, we model our culture as a crew of interstellar astronauts. As Quandronauts, we’re committed to building a company that is diverse and multi-faceted. We’ve raised venture capital from top US and Canadian investors to help us achieve our mission, and are now scaling to achieve this.

About the Role: 

Implementation is a key differentiator for Quandri and a critical part of the customer journey. As the Manager of Implementation, you will play a hands-on role in leading customers through successful onboarding and implementation experiences. You’ll manage and support a small but growing team, refine our implementation process, and help drive key outcomes across customer experience, time to value, product adoption, and operational efficiency.

This is a great opportunity for a customer-focused, process-oriented leader who enjoys rolling up their sleeves and has experience executing implementation strategies in high-growth SaaS environments—ideally within AI, ML, or automation technologies.

What you’ll do:

• Design and establish scalable implementation processes from scratch
• Hire, mentor, and grow a high-performing implementation team
• Build, maintain, and execute quarterly plans aligned with business objectives
• Develop, monitor, and manage key performance metrics
• Leverage a data-driven approach to building and optimizing scalable implementation strategies that drive efficiency and improve customer experience
• Collaborate with senior leaders across Quandri to achieve organizational and company goals
• Collaborate with sales and post-sales teams to ensure a seamless transition throughout the customer journey
• Identify and mitigate risks associated with implementation projects, proactively addressing challenges to ensure successful outcomes
• Foster a culture focused on delighting customers and maximizing adoption of Quandri's solutions

The right person for this role will have:

• +5 years of professional experience leading Implementation within a technical B2B SaaS product or AI technology companies
• +3 years of people management experience
• Experience building implementation processes from the ground up
• The ability to work closely with our product team to develop implementation process and assets for new to market products
• Experience hiring and managing implementation teams
• Proven track record of success in establishing and scaling implementation processes
• A data-driven approach to developing, tracking and optimizing performance metrics
• Self-motivated, detail-attentive, action-driven with the ability to take initiative, execute, and follow-through
• Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
• Eager for a hands-on role, where you'll be asked to directly lead some implementations while we continue to grow the team
• Highly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and small

Bonus points if you have:

• Strong understanding of AI and automation technologies
• Have scaled an implementation function through a high growth environment between Series A - C stage companies

Our guiding principles:

• Customers at the core. We put the customer at the center of all we do. At a basic level, we believe business success comes down to talking to customers and building something they want. We don’t listen to customers and just take what they say blindly, but we think critically about it and build what they need. Customers are the core of everything we do, and our business exists to serve them. We prioritize their needs over all else within the company.
• Move with urgency. There are times when we need to move slowly and deliberately, but we default to acting fast and with urgency. We slow down when necessary, but this should be a deliberate choice. Businesses become more lethargic as they grow, this principle is designed to fight this fact.
• Be curious. We understand the world by being curious and asking why. We aren’t satisfied with surface level understanding, and seek a deeper understanding of why things are the way they are. Don’t take someone’s word for it or the answer “because that’s how we do it.” Understand why and dig deep.
• Excellence in execution. We know that what separates good from great is a high level of execution. We commit ourselves to excellence in everything that we do, from delivering an amazing product to writing a great email.
• Act like an owner.  We’re all owners of the business and act like it. We follow through on commitments, own our results and think long-term.
• Fight for simplicity. The law of increasing functional information states that systems evolve to become more complex over time. At Quandri, we believe there is sophistication in simplicity; as such, we intentionally fight for streamlined solutions and are committed to the uncomplicated.

• Competitive compensation which is dependent on level of experience, performance and choice of stock option compensation
• Employee stock options based on experience level
• Comprehensive health benefits, including Lifestyle Spending Account
• Four weeks of paid vacation per year
• Work anywhere in the world for 60 calendar days of the year