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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role
We are seeking a talented and self-motivated Manager to assist in leading our Fraud Investigations team. This Manager will work closely with other fraud leadership to facilitate operational excellence.
The Fraud Investigations Manager will lead a team of investigators in the detection and mitigation of fraud, financial crime, and other illicit activities involving cryptocurrency and digital assets. This role is crucial for safeguarding the company's financial ecosystem. The ideal candidate is a strategic and critical thinker with a proven track record of managing complex investigations, leveraging blockchain analytics, and leading high-performing teams in a fast-paced, dynamic environment.
What you’ll do:
- Manage a team Investigators to ensure determinations are appropriate, fully supported, and clearly documented, for fraud cases
- Provides ongoing mentoring, coaching, and counseling to Investigators to drive production and quality goal achievement
- Work closely with Investigators to identify training needs, performance gaps, project process improvement, and provide recommendations to leadership
- Collaborate with Senior Management related to ongoing projects to further enhance process improvements
- Lead and coach Fraud Investigators on productivity while driving accountability and efficacy
- Develop and implement SOPs for new processes
What you’ll need:
- 5-8 years of fraud leadership experience
- Ability to implement and iterate on Fraud Investigation SOPs, identify and incorporate automation tools to enhance Investigators efficacy and efficiency, and drive accountability
- Subject matter expert for Fraud Prevention and Investigation specifically for cryptocurrency
- Demonstrate ability to lead several teams
- Knowledge of banking compliance trends, rules, and regulations
- Excellent organizational skills
- Excellent written and verbal communication and presentation skills
- Analytical and problem-solving skills
Nice to Haves:
- Experience in managing multiple fraud teams
- A CFE or similar industry designation
