We’re looking for a Manager, Customer Analytics (Post-Sales) to be part of our Analytics team.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
The Team:
Analytics is part of the Strategy & Analytics department, our internal consulting team - they’re the decision support mechanism that connects data & business insights with the rest of the organization. In essence, Analytics is a central function that exists to drive business outcomes in all corners of Jobber’s ecosystem.
The Role:
The Manager, Customer Analytics will lead a team of analysts responsible for driving insights and analytical impact across Jobber’s post-sale customer journey, from onboarding and support to account management, enablement, expansion, and retention.
Reporting to the Senior Manager, Customer Analytics, you will combine people leadership, strategic partnership, and hands-on analytics expertise to help Jobber deepen its understanding of customer success drivers and scale data-informed decision-making across the business.
You’ll lead initiatives that assess how customers onboard, engage, and grow over time; identify opportunities to improve satisfaction, reduce churn, and drive expansion; and measure the impact of programs, policies, and interventions designed to enhance the customer experience and value.
The Manager, Customer Analytics (Post-Sales) will:
Lead and Develop a High-Performing Team
Lead, coach, and empower a team of analysts who deliver strategic insights and drive measurable business impact.
Prioritize, scope, and allocate analytics work based on business impact and stakeholder needs, ensuring alignment with company priorities.
Create a collaborative and high-accountability environment that values curiosity, excellence, and continuous improvement.
Develop talent through mentorship and feedback, fostering both technical depth and strategic acumen.
Model analytical leadership by helping the team translate data into clear actions that shape Jobber’s customer experience and growth trajectory.
Drive Strategic Insights Across the Customer Lifecycle
Partner with post-sales business leaders across Customer Onboarding, Support, Account Management, Enablement, and Lifecycle Marketing to define success metrics, evaluate initiatives, and uncover opportunities that improve customer retention, satisfaction, and expansion.
Lead high-impact analyses on onboarding performance, customer engagement, support efficiency, retention patterns, and account growth to reveal actionable cross-functional opportunities for improvement.
Develop frameworks, models, and dashboards that connect insights across the customer lifecycle, enabling proactive management of customer health and long-term value.
Translate business outcomes into analytical roadmaps that balance quick wins with scalable, forward-looking solutions.
Shape Decision-Making Through Analytics Leadership
Act as a strategic thought partner and internal consultant to post-sales GTM and cross-functional leaders, providing analytical perspectives that inform business strategy, operational priorities, and resource planning.
Anticipate business needs and proactively identify analytical opportunities that unlock growth, efficiency, or experience improvements.
Frame complex business challenges into clear analytical hypotheses, lead structured problem-solving, and deliver recommendations that influence decisions at multiple levels of the organization.
Leverage advanced analytics to elevate Jobber’s analytical capabilities, from robust data models and dashboards to predictive customer health and retention modelling.
Champion data-informed experimentation, scenario modelling, and performance evaluation as core practices within post-sales analytics.
Champion Data Quality, Storytelling, and Enablement
Promote a strong analytical foundation through best practices in data quality, metric design, and consistent measurement across post-sales functions.
Build compelling, executive-ready narratives that connect insight to action and drive alignment around key opportunities.
Enable self-serve analytics and scalable reporting, empowering business partners to make confident, data-informed decisions.
Encourage curiosity and innovation by continuously exploring new data sources, analytical techniques, and storytelling approaches that advance understanding of the customer experience.
To be successful, you should have:
Proven experience as a people leader in analytics, with a strong track record of developing and empowering high-performing teams.
Deep expertise in Customer Success and Post-Sales Analytics, with hands-on experience analyzing and improving onboarding efficiency, customer engagement, support performance, retention, and account growth. You understand how these functions collectively drive customer outcomes and long-term value.
Expert-level SQL skills, with the ability to work efficiently across complex relational data structures; experience with Python is a strong asset.
Proficiency with BI and data visualization tools such as Tableau, with a focus on creating clear, compelling, and actionable visual narratives.
Demonstrated expertise in foundational and advanced analytics techniques, including performance measurement, exploratory analysis, scenario analysis, impact evaluation, simulation modelling, and predictive analytics, with the ability to apply these methods to solve complex business problems, assess strategic opportunities, and inform high-impact decisions.
Strong business acumen and a strategic mindset, with the ability to shape initiatives and develop high-impact analytical proposals that influence priorities and key business decisions.
A passion for storytelling through data, with exceptional communication and stakeholder management skills that enable you to distill complex analyses into clear, influential insights that drive decisions at all levels of the organization.
A proactive and forward-looking mindset, contributing thought leadership that elevates strategic thinking and fosters a data-driven culture across the company.
Intellectual curiosity, creativity, and adaptability in solving open-ended business problems in a dynamic environment.
Proven ability to thrive under pressure, maintaining focus and delivering clarity amid ambiguity; highly autonomous and accountable in defining priorities and driving action.
A solid understanding of SaaS business models, customer health metrics, and operational levers that drive post-sales performance and long-term customer growth.
You should also:
Foster a collaborative and supportive work environment by actively sharing knowledge, engaging in peer reviews, and contributing to the professional growth and development of the team.
Be proactive and resourceful, with a bias for action. You're comfortable navigating ambiguity, solving conceptual problems, corralling resources, and delivering results.
Communicate with clarity and confidence. You actively listen, empathize with stakeholders, and can translate complex concepts into simple, actionable insights.
Thrive in a fast-paced and evolving environment. You adapt quickly, embrace change, and stay focused even when yesterday’s playbook no longer applies.
Compensation:
At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $151,200, a midpoint of $177,900, and a maximum salary of $204,500, designed to show the progression from learning the ropes to truly excelling.
We design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
