Manager, Business Operations

Job Description:

About Our Organization:

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

About the Team:

The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.

Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands, including The Wall Street Journal, Barron's, MarketWatch, Investor's Business Daily, Dow Jones Factiva, and Dow Jones Risk & Compliance. You will find that we are a collaborative group focused on delivering excellence during every customer interaction.

About the Role

The Manager, Business Operations plays a critical role in driving operational efficiency, improving internal processes, and supporting strategic initiatives across the organization. We ask that you are a hands-on independent contributor with strong analytical, organizational, and communication skills who can bridge the gap between departments, create scalable solutions, support large-scale projects, and effectively help meet business objectives. You will be based in our New Jersey office reporting to Sr. Director, Business Operations.

You Will:

• Oversee daily operations and ensure alignment with Customer Service Department goals.
• Analyze operational performance and develop strategies to improve productivity, reduce costs, and streamline workflows.
• Collaborate with cross-functional teams (Finance, HR, Legal, IT, etc.) to optimize internal processes.
• Support the execution of strategic projects, ensuring deadlines and budgets are met.
• Maintain business documentation; provide regular reporting to senior leadership.
• Create collateral such as presentations, scripts and communications for senior management.
• Identify operational risks and support mitigation plans.
• Standardize procedures and documentation to ensure consistency across teams.
• Support budget planning, forecasting, and vendor management.
• Drive change management and promote a culture of continuous improvement.

You Have:

• Excellent communication skills (oral, written, and listening), and leadership skills.
• Ability to understand, organize, and present complex information in an easily understandable format tailored to various audiences.
• Ability to take raw data and turn it into business insights and storytelling.
• Ability to demonstrate strong organizational, decision-making, and problem-solving skills.
• Ability to handle multiple projects simultaneously with competing resources and deadlines.
• Capability to working primarily as an independent contributor and are highly motivated.
• Ability to lead and work towards results with minimal direction.
• High-level understanding of Google Sheets/Excel and Google Slides/PowerPoint.
• Experience with presentation creation and public speaking.
• 5+ years of experience in business operations, project management, or a similar role.
• Proven track record of implementing process improvements and managing cross-functional initiatives.
• Bachelor's degree in Business Administration, Operations Management, or related field (preferred).
• Familiarity with process improvement and change management methodologies (preferred).

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical, Dental and Vision Insurance Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

Learn more about all our US benefits

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Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:

Dow Jones - Customer Service

Job Category:

General Management

Union Status:

Non-Union role

Pay Range: $100,000 - $125,000

We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.

For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..