Manager, Ad Operations

The Manager, Ad Operations role is a key member of StackAdapt’s Ad Operations team, leading a team of Ad Operations Specialists responsible for campaign setup, QA, troubleshooting, pacing, and optimization support across our programmatic channels. Reporting to the Director of Ad Operations, you’ll help ensure campaigns are launched accurately, delivered effectively, and supported by strong operational processes.

This is an opportunity for someone who enjoys combining people leadership with deep programmatic expertise and a continuous improvement mindset. As the team continues to evolve from manual campaign execution toward a more automated and optimization-focused model, you’ll help coach the team, improve workflows, and partner cross-functionally to build more scalable ways of working.

StackAdapt is a remote-first company. While we are open to candidates located anywhere in Canada for this position, we will be prioritizing those based in Toronto or an Eastern Time Zone.

• Leading, coaching, and developing a team of Ad Operations Specialists, fostering accountability, curiosity, and continuous learning
• Overseeing campaign setup, trafficking, QA, troubleshooting, pacing, and delivery across StackAdapt’s programmatic channels
• Supporting the team’s evolution toward a more automated and optimization-focused operating model
• Coaching specialists on campaign optimization support, including pacing analysis, performance troubleshooting, and actionable recommendations
• Partnering with Account Management, Account Executives, Client Partnerships, Product, and Engineering to improve workflows, handoffs, tooling, and campaign outcomes
• Identifying opportunities to streamline processes through automation, templates, SOPs, and scalable operating practices
• Tracking team performance, workload, quality, and operational metrics to identify gaps and share recommendations with leadership

• 6+ years of experience in programmatic advertising, campaign management, ad operations, or a related digital media function
• Direct people management experience, ideally leading a team responsible for campaign execution, optimization, trading, or technical campaign support
• Hands-on experience optimizing or trading programmatic campaigns, including pacing, performance analysis, troubleshooting, and recommendation-building
• Strong technical understanding of the programmatic ecosystem, including DSP workflows, campaign setup, bidding dynamics, pixels, QA, and optimization best practices
• Demonstrated ability to identify process improvements and help implement scalable solutions across teams
• A high-curiosity mindset with an interest in automation, systems, operational efficiency, and the continued evolution of programmatic advertising
• Strong communication skills, accountability, and the ability to collaborate effectively with cross-functional partners

• Highly competitive salary
• Retirement/ 401K/ Pension Savings globally
• Competitive Paid time off packages including birthday's off!
• Access to a comprehensive mental health care program
• Health benefits from day one of employment
• Work from home reimbursements
• Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto
• Robust training and onboarding program
• Coverage and support of personal development initiatives (conferences, courses, books etc)
• Access to StackAdapt programmatic courses and certifications to support continuous learning
• An awesome parental leave program
• A friendly, welcoming, and supportive culture
• Our social and team events!

Please note: Benefits and perks may vary depending on your country of employment and the nature of your engagement. In locations where StackAdapt does not have a legal entity, employment and benefits are administered in accordance with local regulations and partner policies.