Logistics Manager - Global Supply Chain & Hardware Operations (SaaS/IoT)

Are you excited by hands-on logistics work that spans raw materials, manufacturing, global shipping, and real-world hardware products?

At Keycafe, we’re looking for a Logistics Manager to own the full physical supply chain for our hardware products — from raw materials and components through assembly, customs, and global fulfillment. This is a highly operational, in-person role based in our Vancouver office, with responsibility across suppliers, manufacturing inputs, international logistics, inventory planning, and team leadership.

You’ll work closely with engineering, product, and accounting teams to ensure our SmartBox hardware is built efficiently, shipped compliantly, and fully aligned operationally and financially as we scale.

• Own global logistics operations, managing shipments from suppliers to assembly centers in Canada and Vietnam
• Manage all raw materials, components, and manufacturing supplies required for production across both assembly centers
• Plan, purchase, and track materials to support production schedules while avoiding excess or obsolete inventory
• Manage outbound shipping of finished goods from both assembly centers to global fulfillment destinations
• Handle all Canadian and International orders, including international shipments outside the US, EU, and Japan
• Own customs, duties, documentation, HS codes, and broker relationships to ensure compliant cross-border shipments
• Directly manage the assembly team in Canada, overseeing daily production, quality, materials usage, and throughput
• Manage and support a remote Logistics Coordinator, providing clear priorities and accountability
• Oversee planning and coordination with the Vietnam assembly center, ensuring material availability and process alignment
• Assist hands-on with prototyping, testing, and early production runs for new products and revisions
• Partner closely with the accounting team on inventory valuation, landed costs, COGS alignment, and reconciliation
• Identify and drive improvements across material planning, shipping costs, customs processes, and inventory accuracy

• End-to-end ownership: Run everything from raw materials to customer delivery
• Hands-on hardware role: Work directly with physical products, not just spreadsheets
• Global operations: Manage a real supply chain spanning North America and Asia

Keycafe, headquartered in Vancouver, powers secure and seamless key management for businesses worldwide. Our SmartBox system combines IoT hardware with cloud software to give organizations total control over their keys — anytime, anywhere. From hospitality and property management to logistics, fleets, and government, companies rely on Keycafe to keep operations secure, efficient, and scalable.

• 2+ years of experience in logistics, supply chain, manufacturing, or hardware operations
• Proven experience managing raw materials, components, and manufacturing supplies
• Strong background in international shipping, customs, and cross-border logistics
• Strong Excel skills — comfortable building and maintaining spreadsheets for inventory tracking, demand planning, landed cost analysis, and operational reporting (e.g., formulas, lookups, pivots)
• Experience working hands-on with physical products or electronics
• Experience working with AI tools and services
• Comfortable managing on-site teams and remote team members
• Able to work cross-functionally with accounting and finance on inventory, costs, and reconciliation
• Highly organized, detail-oriented, and proactive in fast-moving environments
• Available to work on-site in Vancouver

• Experience with IoT, electronics, or hardware-enabled SaaS products
• Background working with contract manufacturers or overseas assembly partners
• Familiarity with MRP systems, BOM management, or production planning
• Experience supporting new product introduction (NPI) and prototyping

• Competitive salary: Estimated $65,000 - $75,000 CAD, plus performance-based bonus

• Great team culture with practical, collaborative teammates
• Training and growth opportunities as Keycafe scales its hardware platform
• Direct involvement in new product development and global deployments
• Work on a real-world product used by customers in dozens of countries