Spellbook is the leading AI suite for commercial lawyers, trusted by more than 2,600 law firms and in-house teams worldwide. Our mission is to make legal services more accessible by empowering legal professionals with AI tools that enable them to work faster, smarter, and more efficiently. We've grown more than 25x since our launch in 2022 with customers like Nestle, Fender, Crocs, WSP and more - join us on our journey building magical tools that lawyers love.
ABOUT THE ROLE
As a Lifecycle Marketing Manager at Spellbook, you’ll play a key role in driving user engagement, retention, and expansion across our customer base. You’ll develop and execute lifecycle marketing campaigns with a strong focus on increasing net revenue retention and customer activation while contributing to user experience improvements. Your work will ensure that users receive valuable, timely content, whether through email or other digital channels. You’ll use a data-driven approach to measure and optimize the entire customer journey.
RESPONSIBILITIES
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Design, implement, and optimize lifecycle marketing campaigns that drive customer activation, retention, and expansion. Focus on low-touch accounts to increase net revenue retention and product engagement at scale.
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Create high-converting, personalized email campaigns targeting specific customer segments to drive engagement and product adoption.
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Identify customer pain points to develop onboarding flows, documentation, and product experience enhancements to ensure new users understand the value of Spellbook and how to use it, driving quicker adoption and long-term retention.
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Build targeted campaigns that address leading churn indicators, educate users on product features, and encourage account expansion.
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Leverage customer data and analytics to design iterative experiments and continuously test and refine marketing strategies, improving and routinely reporting on key lifecycle metrics such as activation, engagement, and retention rates.
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Work closely with Marketing, Product, Engineering, Sales, and Customer Success teams to align lifecycle marketing strategies with company goals.
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Other responsibilities as required.
QUALIFICATIONS
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5+ years of experience in lifecycle or email marketing, preferably within a SaaS, B2C or B2B environment.
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Proven track record of creating high-performing email campaigns and driving customer retention strategies.
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Strong understanding of customer segmentation, A/B testing, and data analysis to optimize marketing performance.
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Ability to manage multiple projects, prioritize tasks, and work in a fast-paced startup environment.
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Proactive communication skills to effectively collaborate and achieve buy-in for marketing initiatives up, down, and across the organization
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Excellent copywriting skills, with a focus on describing technical product features with clear, compelling messaging.
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Experience with marketing automation & email platforms (e.g., HubSpot, Mailchimp, Outreach, etc.), and user analytics tools (e.g. Mixpanel).
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Attention to detail and basic understanding of visual design to independently craft customer-facing materials
WHY JOIN SPELLBOOK?
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Embrace autonomy and accountability in a flexible, remote work environment; we focus on outcomes and empower you to determine how to get the job done
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Access our company-paid group benefits for you and your family, with $1,000 towards mental health support
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Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year
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Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows
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Secure your stake in our success; you’ll receive competitive stock option grants as a pivotal early employee
We are committed to creating an inclusive and supportive candidate experience. Should you require any accommodation whatsoever during the interview process, please inform us without any hesitation.
Spellbook is dedicated to ensuring equal treatment and opportunity in all phases of recruitment, selection, and employment, in compliance with employment law. We do not discriminate based on gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other protected category. Spellbook is proud to be an equal opportunity employer, fostering a culture of inclusivity and maintaining a work environment that is free from discrimination, harassment, and retaliation.
