Licensed EAP Specialist - Remote in California

Requisition Number: 2339620
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The Optum family of businesses is seeking a License EAP Counselor (Remote) to join our team. As a member of the Optum Behavioral Care team, you'll be an integral part of our vision to make healthcare better for everyone.
The Licensed EAP Counselor is responsible for providing counseling telephonically for behavioral health and employee assistance services, including assessment and triage, short-term problem resolution, and referrals.
If you reside in California, you will have the flexibility to work remotely* as you take on some tough challenges. California residency is required.
The schedule is Tuesday - Saturday, 10:30am - 7pm PST and includes shift differentials for evening, overnights, and weekends.
Primary Responsibilities:

• Assesses and interprets customer needs and requirements
• Identifies solutions to non-standard requests and problems
• Solves moderately complex problems and/or conduct moderately complex analyses
• Works with minimal guidance; seeks guidance on only the most complex tasks
• Translate concepts into practice
• Provides explanations and information to others on difficult issues. Coaches, provide feedback, and guides others
• Acts as a resource for others with less experience
• Additionally, Licensed Specialists conduct telephonic, on-line (chat) and video consultations with individual members
• Provides clinical expertise to conduct a thorough assessment of risk to self or others, clinical screening for substance abuse and medical co-morbidities for member calls
• Solution Focused Consultation, Motivational Interviewing, and short-term problem resolution are the clinical modalities used to develop an individualized action plan
• Within the context of the consultation, the EAP Specialists guide individuals to appropriate benefits and resources provided by employer, community, and other cross-carrier vendors
• EAP Specialists coordinate and facilitate the response to high-risk situations through consultation with licensed staff or leadership

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• Masters / Doctoral degree in a recognized behavioral health discipline
• Active, unrestricted, independent clinical license in the state of California: LP, LPCC, LMFT, LCSW
• 2+ years of post Masters experience in counseling, Psychology, Social Work, or related field; or a CEAP designation
• Familiarity with EAP services, including intake processes, referral coordination, and crisis intervention protocols
• Designated quiet workspace and access to install secure high-speed internet via cable/DSL in your home
• Reside in the state of California

Preferred Qualifications:

• CEAP (or eligible to obtain)
• EAP experience
• Experience in call center operations, ideally within an Employee Assistance Program (EAP) or similar behavioral health environment
• Experience in settings such as managed care, private or public clinics, with emphasis on mental health, chemical dependency, and workplace issues
• Proficiency using Electronic Medical Record (EMR) systems and MS Office applications (Outlook and PowerPoint)
• Proven solid written and verbal communication skills
• Proven solid interpersonal skills and the ability to work effectively among different levels of management and personnel
• Proven solid organizational skills with the ability to manage stressful situations and multiple competing priorities

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 to $51.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.