Lead Production Operations Manager, Games

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.

Netflix is looking for an experienced Lead Production Operations Manager to join Netflix Game Studios in delivering the next generation of video games for a worldwide audience.

Game Production Operations aims to ensure games are delivered to the service on time and without unwanted surprises. The role sits at the nexus between game production and central partners at Netflix who support the release of games. We are looking for people who are comfortable working within ambiguity, building partnerships to remove it, and always taking constructive steps forward. The role will support the entire lifecycle of games from inception, to release, and the ongoing creation of post-release content always improving our operational excellence.

Responsibilities

• Develop the connective tissue across our games portfolio by building frameworks that maintain the rhythm of the business and drive continuous improvement to improve how we operate

• Identify and drive cross functional initiatives that benefit both games and partner teams

• Create clarity in requirements by solving operational challenges by pulling the right people together increasing predictability

• Prevent surprises by mapping dependencies, navigating risks, and resolving ambiguity

• Track and support development progress across our portfolio of games in all stages of development

• Have a breadth of knowledge of the titles we are bringing to members

• Form enduring partnerships across leadership, production, and central partners

• Strong relationship building skills

• Expert in change management with a collaborative approach to driving clarity from ambiguity

• Proactive, precise communicator who seeks feedback to continuously improve

• Brings strong player empathy and a people-centered mindset

Requirements: 

• 12+ years experience in the gaming industry, working in game operations, program management, or production roles

• Detailed knowledge of games lifecycle; software development best practices; project management methodologies and release management methodologies

• Significant experience in Production, Project, or Program Management for software development; Technical Management experience is nice to have

• Experience managing projects through the game development lifecycle

• Experience with games across various genres from casual to core

• Experience working on multiple projects simultaneously, preferably a mix of R&D and live service

• Experience in partner management, internally or externally, working with licensors a plus

• Management experience

Location:  Remote, US or Canada, must be able to travel quarterly

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.

Netflix is a unique culture and environment. Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Job is open for no less than 7 days and will be removed when the position is filled.