Ready to be a Titan?
ServiceTitan is looking for a leader and a systems thinker to join our team as a Lead Product Analyst. This role is pivotal in shaping our data-driven strategy by building the foundational analytics infrastructure that will be used across our entire product ecosystem, including our core platform and Pro product lines. You will move beyond building reports to creating scalable, reusable data models and visualization tools that empower teams across the organization.
This role is at the center of ensuring ServiceTitan has the right products and features to win. You will be the company’s go-to expert for developing robust, cross-functional product data solutions and providing the deep insights that guide our most critical product decisions. We’re excited about what we’ll build together.
What You'll Do:
Architect Data Solutions: Design, build, and maintain scalable and performant upstream data tables and models in Snowflake. Your work will serve as a single source of truth and support a wide range of cross-team analyses.
Develop Reusable Tools: Build a portfolio of robust, multipurpose, and reusable dashboards and visualizations in Tableau, empowering business users to self-serve actionable insights.
Provide Strategic Insights: Use statistical tools to identify, analyze, and interpret patterns in complex data sets, preparing and presenting findings and recommendations to senior management.
Drive Infrastructure Improvements: Proactively partner with stakeholders in product, finance, and engineering to continuously improve and maintain our analytics infrastructure, ensuring it evolves with business needs.
Mentor and Lead: Serve as a technical leader and mentor for other analysts on the team. You will guide them on best practices and help to uplevel the quality and efficiency of the entire team's work.
Own the Roadmap: Take the lead in directing and implementing solutions to complex, loosely scoped problems. You will partner with stakeholders to translate business needs into a long-term roadmap for your projects and the team.
Required Skills:
Education & Experience: Bachelor's degree in a business or quantitative field with 8+ years of experience as a product or data analyst.
SQL Mastery: Advanced, expert-level SQL expertise, including functions, query optimization, and complex data modeling in a data warehouse environment (Snowflake preferred).
Data Engineering & ETL: Strong, practical experience with data engineering and ETL/ELT concepts. Hands-on experience with dbt is required.
Business Intelligence Expertise: Proven experience building scalable, reusable, and insightful dashboards using business intelligence platforms like Tableau.
Analytical Depth: Deep analytical skills with the ability to collect, organize, and analyze significant amounts of information with meticulous attention to detail.
Executive Communication: Excellent written, verbal, and presentation skills, with a demonstrated ability to communicate complex technical information clearly and concisely to VP+ leaders.
Business Acumen: Strong business acumen and systems-thinking ability that lets you anticipate how your work connects to broader business goals and customer decisions.
Experience leveraging Generative AI tools (e.g., Claude Code, Cursor) to enhance personal workflow.
Preferred Skills:
Python for Data Analysis: Proficiency in Python for data wrangling and analysis using libraries such as Pandas
Experience working with clickstream data
Experience building web applications
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
